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Orkin needed its employees to leave the classroom prepared to perform the job. In response, Orkin University integrated several emergent methodologies and technologies (embedded workflow, flipped classroom, Orkin Global Learning Network, and mobile tools/resources) into its newly revised Commercial Sales curriculum.

We probably don’t highlight empathy enough in our training sessions. Think of what we want others to learn in our business training programs and how key empathetic understanding is: managing people remotely, global leadership, managing across cultures, virtual teamwork, collaboration, working in a matrix. To do any of these things well requires an ability to “put oneself into another’s shoes.”

The Crawford Mentoring Model defines a central framework that targets individual needs, economic realities, and strategic goals. The framework incorporates three components: a process map, roles and responsibilities of participants, and a measurement system tied to a continuous improvement cycle.

Most people would prefer to listen to anything presented enthusiastically over even the most important information presented dully. Under the right conditions, you and your audience can feed off each others’ passion and excitement, and you’ll create something special that will change their lives—and yours.

By turning compliance training into a game, DaVita and Weejee Learning achieved their goals of engaging teammates and consequentially enabling them to learn the material quicker and retain it longer.

Kimberly-Clark wanted to hear its employees’ thoughts and ideas on what the company could do to accelerate culture change and take its business to the next level. And so, in partnership with IBM, K-C created a collaborative experience for its people called “The “One K-C Jam.”

With the advancement of technology, we are able to accomplish more with less. But with all the demands, we must never forget the human touch: That connection with our associates and customers can provide the valuable information that allows us to continuously improve our product and our organization.

Video can facilitate more effective training and higher levels of retention through live Webcasting and dynamic on-demand training modules that employees can watch and process at their own pace.

Role-play long has been a common training method among military branches, emergency response groups, and companies where quick decision-making is highly valued. Over the last few years, it seems role-play has been incorporated more often in business training curricula, and for good reason. Here are some benefits of and tips for role-playing.

Training magazine recognized the 2014 Training Top 125 winners with crystal awards and revealed their rankings during a black-tie gala held last night during the Training 2014 Conference & Expo at the San Diego Convention Center.