Online Articles

By Brad Karsh “Here’s to the crazy ones. The misfits. The rebels. The troublemakers.The round pegs in the square holes. The ones who see things differently. They’re not fond of rules. And they have no respect for the status quo. You can quote them, disagree with them, glorify or vilify them. About the only thing you can’t do is ignore them. Because they change things.” —Apple Inc.

By Tracy Streebel, VP Marketing, Inavero

By Pam Hager, Vice President, Instructional Consulting, Psychological Associates Dan never felt more on top of his game. His latest project was delivered ahead of schedule, and early client feedback indicated big revenue numbers for the coming year. So when his boss e-mailed him to meet the following week, he was expecting kudos for his success.

Edited by Margery Weinstein Northwestern Mutual’s Fastrack Sales School is an integral part of the company’s Fastrack Training System, a three-pronged training framework developed several years ago to give new financial representatives the confidence and skills needed for success. Used in its field offices, Fastrack training includes:

By Rick DeMarco, Managing Director, West Coast, Inward Strategic Consulting

By Aubrey C. Daniels, Founder and Chairman, Aubrey Daniels International The topic of leadership can be compared with noise. There is so much of it on the Web and in books that it is only natural to tune it out. Search online for “leadership” and you get 382 million places to look for guidance. Amazon sells 87,804 books related to the subject.

By Stacey Harris, VP, Research and Advisory Services,and David Grebow, Principal Learning Analyst, Brandon Hall Group We are experiencing a revolution—a data revolution. Since the dawn of the computer era, our businesses, organizations, and personal lives increasingly have been directed by data. This data revolution is a result of several forces colliding in today’s business environment:

By Darnell Clarke With the youth unemployment rate in the U.S. reaching a record level at 17 percent, it has been argued that this unemployment rate and poor economic situation has given Generation Y a new name: “The Unemployed Generation.”

By Carol Kinsey Goman, Ph.D. Deception in the workplace becomes pervasive—and damaging to trust, collaboration, and productivity—when leaders create an environment that encourages or tolerates it. The strategy for reducing lies and increasing honesty is actually quite simple. It begins with a leader’s answers to these five questions: 1. What do you expect of the people who report to you?

By Aimee Lucas, Customer Experience Analyst, Temkin Group Engaged employees are valuable assets to any organization. Temkin Group’s 2013 Employee Engagement Benchmark Study found engaged employees are more committed, try harder, and want to make things better at the companies they work for. They trigger a virtuous cycle of great customer experiences resulting in more loyal customers and strong financial results.