The Service Industry’s Bad Apples
Just because you may be doing your due diligence in providing sufficient training doesn’t mean your team is doing theirs in providing good service. But how do you spot those staff members who aren’t cut out for a customer service job? Generally, they will come in one of several forms.
The Future Is You
In 2014, 36 percent of the U.S. workforce will be Millennials (aka Gen Y). By 2020, that number will be up to 46 percent, and Millennials will account for 75 percent of the global workforce by 2025. Here are a few examples of the tremendous impact Millennials will have on the workplaces of today and tomorrow.
Leadership in Today’s Workplace
Not all managers are leaders, but every leader is a manager. Your goal is to understand how to capture individual talents and get the best out of each contributor. When you focus not only on the “what” of what it takes to be a successful leader but also on the “how,” you will see your sphere of influence grow and your career soar.
Starbucks’ Partnership Approach
From the perspective of Starbucks leaders, the strong loyalty connection the brand enjoys with its customers is linked directly to the way in which those leaders connect with and develop their employees, or partners, as they are called. In fact, every aspect of training is guided by a commitment to build a dynamic learning community at Starbucks.
High Risk Case Management at CareSource
CareSource’s HRCM program is structured so that a team of health-care professionals works with individual members to develop an individual care plan to help them live better with their medical conditions. The five-month transition to HRCM required the hiring and training of 350 employees, shifting from office-based employees to mobile-based employees, and creating a new job function called a Navigator.
Strategic Thinking and Planning in a Learning Culture
Business leaders need to capture tomorrow’s technology and be ready for it by using it in their training and creating a new learning culture. To do that, they must first think strategically and then develop a strategic plan.
March’s Top Reads
More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you March’s top three business books recommended to our readers.
Improving Learning Transfer
Interval training reinforcement solutions provide spaced repetition learning as both a pre-training and post-training intervention. It generally is being implemented through purpose-built software applications. Some deliver the information via daily e-mails, while others have sophisticated interfaces that also incorporate game mechanics to amplify employee engagement in the learning.
Searching for LMS Satisfaction
Learning management system (LMS) solutions are underperforming in the eyes of the organizations that use them, according to an annual LMS Trends Survey conducted by research/analyst firm Brandon Hall Group. Less than half of the 457 survey respondents give their LMS solution high marks in terms of overall value for the price they pay.
Change Your Life Over Lunch
In today’s fast-paced, get it done NOW world, wouldn’t it be nice if you could create the life you really want in roughly the same amount of time it takes to walk to the nearest sandwich shop, order your food, scarf down your pastrami on rye, and get back to work? Realizing true happiness, fulfillment, and contentment begins with understanding who you are and how you’re wired to excel.
