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An educational program should force students to stop and think, re-evaluate their mental models, and reach their own insights into how to modify their personal thinking or behavior.

One often overlooked yet effective way to improve communication—both during the merger process and after closing the deal—is “secondment,” which involves placing employees from a buyer’s organization into the seller’s, and vice versa.

Work on building a labeling system to improve your workflow, reduce stress, and increase your overall level of personal organization.

Companies can use social media to train employees on a cross-geographical level, using a multimedia approach that relies on more indirect, peer-to-peer, and creative methods to render training a more engaging experience while saving time and money.

Knowing what is the right thing to do at any given time is the challenge most of us face. A critical report urgently needs to be completed, yet it is competing against a promise to be at a ball game. Why does a situation like this require courage? Because to have courage is to act as one believes one should.

Visual technology often is overlooked when organizing onboarding programs, and may be looked at as a complex implementation reserved solely for large institutions. But regardless of company size, there are new hires out there who are more than willing to be their own drivers of introduction and instruction.

In the digital workplace, of course, recognizing discontent can be difficult. The best thing a virtual leader can do to avoid trouble is to be proactive. How? By consciously seeking to Enable, Energize, and Empower.

Through a series of skill practice activities, New York Community Bancorp, Inc.’s front-line employees are challenged to spend time outside of their comfort zone practicing effective questioning techniques, the six steps of the relationship selling process, and effectively planning follow-up calls.

Redefining relationship training as development within context instead of understanding of content is, at its essence, a rebranding process, one that will be critical for achieving the outcomes training professionals and their learners need going forward. Here are three techniques to use as a roadmap for rebranding relationship training and the value you offer your participants.

High performers add new dimensions to how smart customers see problems and solutions. That means the path to high performance needs to include educating salespeople about that role and the expertise needed to fulfill it.