Online Articles

By Kristy Westfall Moyer, Training Account Manager, Signature Worldwide I recently started the process of buying a new car. I can hear all the moans out there already! No one likes this process. As a sales and service trainer, my job is to inspire and train people on how to create legendary experiences for their customers to increase loyalty and close sales. I have been teaching these concepts for so long that they now are part of my DNA.

By Bryan L. Austin, Chief Game Changer, Game On! Learning I’ve had the good fortune to spend most of my career in the corporate training space, primarily working for e-learning solution providers to corporations and government organizations around the world. One of the biggest challenges of e-learning has been that employees often don’t complete the training because they don’t find it engaging, relevant, or worth their time. Three of the most vexing questions for talent development professionals when launching training initiatives online are:

By Neil Shorney, Director, Naturally Sales Ltd. Congratulations! You’ve just found the perfect training program for your employees! It covers everything they need to know, and just the right level of detail, and the trainer is great. Sure, it was expensive, but you get what you pay for. Well, sort of... What you’re paying for is most likely three days of a trainer’s time in a classroom, a nice lunch for your team, and some course materials to take away afterward and put on the bookshelf in case they’re ever needed.

By Christopher Rice, Fraser Marlow, and Mary Ann Masarech Don’t expect an initiative to do a human’s job. Engagement is a personal equation, and managers must play a role in helping each employee solve it. Your best managers already understand this, as do many of the leaders we’ve interviewed. They’re not waiting for survey data to shape what they do. They don’t make engagement a once-a-year priority, distinct from what they do the rest of the time. They always manage their teams with an eye toward results and engagement.

By Kate Donovan, Global RPO President, ManpowerGroup

By Ora Solomon, Vice President of Sales and Operations Imagine you just had a meeting with your company’s chief learning officer. Your mission for 2013: Expand your corporate e-learning and training programs to include employees in Mexico and French-speaking Canada. And to really keep you on your toes, your CLO has given you only one month to develop and initiate your localization strategy.

By Scott MacFarlane, MSM

By Margery Weinstein Best Buy historically has kicked off drive times and holiday seasons with a large-scale, offsite training event. Although these events have been branded differently throughout the years (as conferences, summits, training forums, etc.), the components that make up the events have remained consistent.

eLearningArt.com is a Santa Monica, CA-based provider of e-learning templates and images for the e-learning industry. Through its people picture images, background images, templates, and other stock photos, eLearningArt empowers e-learning developers to build better training, faster. With one of the largest library of e-learning assets on the Web, eLearningArt offers trainers a wide selection to choose from, and all of its assets are developed specifically to meet the needs of an e-learning developer.

By Kevin Mitchell, President, Professional Pricing Society Everyone in business knows it’s all about maximizing profits. But nothing has as much impact on the bottom line as one thing: pricing. What’s the best approach for setting pricing and maximizing profitability in competitive marketplaces? In an era in which pricing is set by corporate culture, can be dictated by sales forces, and is reactive to the hyper-accelerated pace of price matching in a global market, what impact does a new, smarter, more strategic approach to pricing hold for businesses?