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Implementing Performance Support Solutions—End User’s Perspective

4 implementation issues and practical advice for resolving them.

Radical Change in a 75-Year-Old Company

By Peter R. Garber

The Future of Training Is Already Here

By Daniel Burrus, Founder and CEO, Burrus Research Over the next five years, training and education won’t just change; it’ll transform. What’s the difference? Changing means continuing to do essentially the same thing, only introducing some variation in degree. Transformation means doing something utterly and radically different. For example, moving our music from cassette tape to CD was simply a change. But going from a CD to having all your music in digital format on your smart phone and with you at all times was a transformation.

Loews Hotels’ Secret to Being a Good Neighbor

By Margery Weinstein Loews Hotels’ Good Neighbor program, recently recognized by Condé Nast, is moving into its third decade as the longest tenured hospitality corporate responsibility program.

7 Steps to Add Mobile Training to Your Distance Learning Strategy

By Brendan Cournoyer, Content Marketing Manager, Brainshark, Inc. With smartphones and tablets having drastically changed the way business professionals consume information, you no longer have to work remotely to be considered “mobile.”

Creating High-Performance Teams

By Bruce Hodes, Founder, CMI Performance within groups typically does not just happen. For a group to really perform well, it needs practice. The group needs to understand the best way to organize itself for performance. This concept is commonly understood by sports teams and the military. They clearly see the need to give groups opportunities to practice. Boot Camps for the military and pre-season workouts for sports teams are the norm.

Creative Writing’s Role in E-Learning

ByJustin Gold, Instructional Designer, InfoPro Learning, Inc. “Maintaining a culture that respects the contributions and dignity of all employees is vital to our organization and is everyone’s responsibility.”—Preventing Workplace Harassment for Employees

Case Study: Accelerating New Employee Productivity at Savvis, A CenturyLink Company

When Jim Sokolowski arrived at Savvis Communications in 2010 to begin as director of Global Learning and Leadership Development, the company was experiencing double-digit growth, along with a change in senior leadership that brought a renewed commitment to human capital as a strategic enabler and competitive advantage. The challenge was to effectively build the organization’s learning function from the ground up. Taking on such an effort brought up the question of where to start as there were plenty of obvious places that demanded attention.

Relationship Selling—It’s Elementary!

By Barbara Randi, Training Account Manager, Signature Worldwide A few months back, I was privy to a conversation between a customer (client/guest) and a service representative (rep). It was obvious who was in charge. Although the customer, I will call him “Bill,” lacked knowledge of the item he was looking to purchase, he alone maintained control of the call and the so-called conversation. He asked the questions, receiving one-word answers. Quickly, the rep delivered some of the information the caller needed—the price of the item. Then he hung up.

Inside, Outside, Upside Down

By Devora Zack I’ve been informed by my readers that you want to chat about how our other favorite personality dimension—introversion and extroversion—affects management style.

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