Online Articles

By Margery Weinstein During 2008, The Progressive Group of Insurance Companies Contact Centers conducted a pilot to determine the impact of allowing contact center representatives to work from home. Based on the success of this pilot, additional participants were added. As of July 2011, the company had 500 reps working from home. The effort required significant collaboration between leadership, Human Resources, workforce management, information technology, and training.

By Thomas J. Walter and Molly Meyer Perhaps you’ve heard about this phenomenon via television shows or movies. Maybe you’ve read about it in books and articles. Maybe your friends or family members have boasted about experiencing it, but you’re still not convinced it’s real. How does it feel to truly love the place you work, and does your workplace truly love you? Is a loving relationship between you even possible?

By Sharon Parker

By Laura Stack, MBA, CSP If I had to boil my two decades of experience as a professional speaker down to two pieces of advice, I think it would be this:

By Jim Loehr, Ph.D., Co-Founder, Human Performance Institute Division of Wellness & Prevention, Inc., a Johnson & Johnson company

By Hank Moore, Corporate Strategist The 100th anniversary of the sinking of the Titanic caused many people to reflect on the glamour that was lost and the opportunities that faded. I think the Titanic can be used as an analogy to business. The Titanic was a monument to human folly and arrogance. It started with pomp and potential. But it turned into a lot of what-ifs and missed opportunities. So, too, is the case with business, which should learn the lessons from the economic downturn and corporate scandals.

By Kari Gladstone, Training Account Manager, Signature Worldwide It is common knowledge that immediately following training, staff members are more motivated, they demonstrate higher levels of awareness, and their job performance is at an overall high. However, what can you do to maintain inspiration after the training ends?

By Christopher Novak                                                           

By Ajay M. Pangarkar, CTDP, CPA-CMA, and Teresa Kirkwood CTDP, Founders, CentralKnowledge.com and LearningSourceonline.com So, here we go again with another problematic methodology called “return on expectations” (ROE). Just when training professionals are in damage control with the disappointment of “training ROI,” out of the woodwork comes another “quick fix” and repackaged methodology trying to demonstrate training impact on business objectives. ROE, however, is a more elusive and misleading approach compared to others that came before.

By Robert Bilotti, Managing Director, Novita Training