The Vanguard Group Creates a Career Café
By Margery Weinstein
8 High-Impact Collaboration Opportunities
By Ron Ricci and Carl Wiese
Collaboration technology has maximum impact when it addresses your top business priorities. Here are eight of the most common areas where collaboration solutions—such as video and Web conferencing, customer care, social software, unified communications, messaging, and mobile applications—are delivering results.
1. Enable Virtual Teams
Keeping Employee Information Safe in the Clouds
By Caryn Tijsseling, Litigation Partner, Lewis and Roca
The increasing popularity of cloud computing will have far-reaching effects on the data management systems of many companies. One area where cloud computing can have a major impact is on the storage of Human Resources (HR) information and records. In fact, recent studies indicate that up to 84 percent of surveyed companies either are transitioning or planning to transition their Human Resources functions to more accessible and affordable data management systems such as cloud systems.
Mobile Learning: Finding Common Ground
What do soldiers, nurses, and franchise operators all have in common? Mobile Learning.
Before You Innovate, You First Must Kill Your Company
By Lisa Bodell, Founder and CEO, futurethink
How Leadership Cross-Training Works
By Jack Zenger, CEO, Zenger Folkman
Productivity Secrets
By Maura Nevel Thomas, Chief Trainer, RegainYourTime.com
Service Certification at Jiffy Lube
By Margery Weinstein
Jiffy Lube depends on the technical skills of its employees to support its customer experience and its full range of preventive maintenance services. The services must be done consistently, correctly, in a team, and at a fast pace. That makes the technical training a key to Jiffy Lube’s success. By policy, stores can’t offer services until employees are certified in that service. For that reason, the certification program is a structured, time-based process.
Tackling Business Problems with Learning Theory and Research
By Giselle Springer Douglas
When faced with top brass who ask you to douse a performance or business problem by throwing training at it, you might find that training actually isn’t the correct solution for the problem at hand. But how do you offer a succinct explanation to training requesters on why, say, developing a new training class to remind customer service representatives of some of the details they already learned in new hire training probably isn’t an effective solution?
Authentic Leadership: It’s Really a Matter of Choice
By Rodger Dean Duncan
People notice even the smallest behavior nuances of their leaders. Then they talk. They pass along their perceptions about the way they are treated.This is one of the most important determinants of loyalty, commitment, and return business.
Hmmm. That sounds a lot like what the experts say about customers, doesn’t it?
Why the similarity? Because people’s feelings cannot be neatly compartmentalized. People have many of the same needs in every one of life’s roles.
