Online Articles

By Jeb Blount A trap many account managers fall into is assuming they have more trust in the emotional bank account than they really do. They falsely believe that charm, charisma, and likability are more important than showing up to meetings on time, being prepared, meeting deadlines, solving problems, being truthful, or following through on promises.

By Laura Stack, MBA, CSP With some exceptions, the point of a presentation is usually either to teach the audience something new or to sell them on something—a product, a service, or a way of thinking—and get them to take action. If they are to be motivated to change, you must persuade attendees to understand, accept, and internalize your point of view.

By Brian Klapper Imagine for a moment an organization where people are highly productive, efficient, and creative…where they are empowered to share bold ideas, solve problems, and explore new opportunities…where they actively contribute in decision-making and feel like owners in the organization’s mission. Sound like a fantasy? Perhaps. But it’s not out of reach.

By David Finkelstein,President, InstantCard Managing myriad employee credentials is becoming more and more complex for Training managers as licenses and credentials proliferate. Experts in some fields may have a dozen or more qualifications. All have varying expiration dates and varying continuing education requirements.

Edited by Margery Weinstein

By Jim McCoy, Vice President and RPO Practice Lead, ManpowerGroup Solutions With 39 percent of U.S. employers experiencing difficulties finding people with the right skills, the struggle to fill vacancies threatens to negatively affect business performance. This is not just a U.S. issue—globally, the number of employers that believetalent shortages will negatively affect their business has increased by nearly a third to 35 percent.

By Jack Groppel, Ph.D., Vice President, Applied Science and Performance Training, Wellness & Prevention, Inc., and Co-Founder, Human Performance Institute From an intellectual perspective, few people challenge the notion that the healthier one is, the better that person will perform. Putting this belief into practice, however, remains a challenge in today’s corporate world, where the business case to improve human performance hasn’t quite developed yet.

By Gary Lipkowitz, COO, GoAnimate Awkward. That’s how HR managers and participants alike may feel during a training session on harassment. Bored. That’s how a trainer may feel delivering the same procedures and summaries for the 1,000th time to the latest crew of recruits. Tired. That’s how your subject matter expert may feel after a long night at the keyboard (i.e., computer or piano bar) on the morning of your training session.

By Roger Schwarz

By Bernard Desmidt “The leader who exercises power with honor will work from the inside out, starting with himself.”—Blaine Lee Looking to develop your leadership effectiveness? Here are three perspectives to consider: