Online Articles

By Bob Kelleher, Founder, The Employee Engagement Group After spending a career helping companies engage their employees to drive business results, I suddenly realized that having engaged employees by itself is not the answer. Engagement is the secret sauce that separates you from your competition, but engagement along with profit, revenue growth, innovation, quality, and customer satisfaction are by themselves all outcomes of something bigger. 

By Patrick Curran, Director of the Curran Consulting Group, and Katie C. Kelley, Chief Leadership Coach and Consultant, Legacy Builder Coaching

By Dr. Casey Mulqueen, Director, Research & Product Development, The TRACOM Group

By Matt de Feo, Senior Vice President, Sales Training & Recruiting, Techtronic Industries Inc. Techtronic Industries Inc. (TTI) is a $3.7 billion global company operating on every continent with nearly 20,000 employees. Since 1985, the company has grown rapidly by focusing on excellence in the design, manufacture, and marketing of portable power products such as Ryobi and Milwaukee Electric Tools. When I joined TTI in 2006, I was determined to ensure the same focus on excellence applied to learning and development, too.

By Jean Barbazette, Founder, The Training Clinic

By Andrew Neitlich, Founder and Director, The Center for Executive Coaching Many training professionals have gotten into coaching. This makes sense, because coaching is a powerful agent for sustaining results after training. Also, coaching is a growth field for trainers, especially with the rebound in the economy and studies that prove coaching gets great returns for clients and their organizations.

By Floyd Adler, Training Account Manager, Signature Worldwide What an interesting question and what a challenge! Personally, I do not look at customer service being the same as it used to be; however, the challenge lies in the demand to work harder to make EVERY customer service encounter better than it has ever been.

By Margery Weinstein

By Norma Jarman, Training Account Manager, Signature Worldwide A customer may not know about the skills needed to succeed…but they know what does not work. How can we condition a customer to stay at our hotel property repeatedly? For us Road Warriors, that time of year when our patience will be pushed to its limit is quickly coming upon us—the summer travel season!

By Robert Cooperman, Training Academy Program Director, Ohio Office of Budget and Management