Is Your Talent Assessment Center Letting You Down?
By Nino Lamberti, Senior Partner, The Vaya Group
The Changing Face of Training
By Paul Glover
When managers decide to train their employees, they are sometimes disappointed when their efforts fail. This happens because managers don’t always train employees on the skills that are most essential for moving the company forward.
Where Are Your New Leaders Coming From?
By Michael Leimbach, Ph.D., Vice President of Global Research and Design, Wilson Learning Worldwide, and Barb Taruscio, Senior Consultant
Mission Impossible
By Guy L. Smith IV, Executive Vice President, Diageo North America, and the Diageo North America Corporate Relations Team
How many times in your life has someone said to you, “You can’t do that; that’s impossible”? You just can’t do it!” A parent? A teacher? A coach? A colleague at work? Your boss?
“It’s impossible to do that. No one has ever done that.”
“You can never go faster than the speed of sound.”
“Man cannot fly.”
The Race to Recruit at RE/MAX
By Margery Weinstein
What Business Acumen Can Do for You
By Kevin Cope, Founder, Acumen Learning
Years ago a colleague of mine was consulting with a group of senior NASA managers at Cape Canaveral. He tried to explain, in simple terms, an organizational change strategy. The managers seemed confused. In an effort to clarify, he said, “Please don’t make this more complicated than it is. It’s not rocket science.” To which they sincerely answered, “We wish it were. We’d understand it better!”
Supercompetent Speaking: Before and After Tips
By Laura Stack, MBA, CSP
As professional speakers, it’s our goal to implant our messages firmly in our listeners’ minds. But some research indicates that 90 percent of audience members forget every brilliant thing you uttered within 30 days. To use a computing analogy, if the speech’s underlying message doesn’t get written into long-term storage, then new experiences eventually crowd it out of the listener’s short-term memory buffer.
Fostering Enrichment in a Mastery Learning Program
By Robert Cooperman, Training Academy Program Director, Ohio Office of Budget and Management
What Makes an Exceptional Leader?
By Dennis N.T. Perkins
“For scientific discovery, give me Scott; for speed and efficiency of travel, give me Amundsen; but when disaster strikes and all hope is gone, get down on your knees and pray for Shackleton.” —Sir Edmund Hillary
Spin Doctor for Customer Service
By Dulce Gonell-Holderby, Training Account Manager Signature Worldwide
Dealing with customer complaints is not fun. We all have been through an experience in which the customer was not a happy camper. So how do you prevent this unhappy customer from passing on their negative experience to their friends, family, and the world, especially since we are a society of technology and we share things at a moment’s notice?
