Online Articles

By Rose Fass

By Robert S. Murray As a former C-Suite executive in a Fortune 100 company and someone who has a passion around training and development, I have started to notice something rather peculiar with employees who are new to the workplace in the last few years. When I interview or work with Gen “Yers” or “New Millennials” who recently graduated from MBA programs, I’ve discovered that their general capability to think critically was significantly different than those who were older. This is starting to perplex me.

By Grant Soosalu and Marvin Oka

By Paul B. Thornton, Professor, Business Administration, Springfield Technical Community College “I’m overwhelmed.” If you’re a manager, you’ve probably heard those words from your subordinates and your colleagues. In fact, you’ve probably thought or spoken them yourself.

By Jason L. James, Jr.

By Virginia McCullough, Co-Founder, The Book Catalysts Remember all those years ago when you gathered round a campfire listening to stories or sat cross-legged at the library story hour? You were spellbound. Stories have that power over us—then and now. That’s what makes them such powerful tools for all your training, but especially for the books you write.

By Frank Lloyd, Associate Dean, Executive Education, Southern Methodist University Cox School of Business Although the U.S. Hispanic market—47 million strong—represents the nation’s largest ethnic minority, gaps in representation continue to exist within U.S. companies. Hispanic managers are significantly underrepresented in executive and senior executive positions.

By Amanda Herder, Account Manager, Signature Worldwide Complaints happen every day. When a customer complains, it is usually for a good reason or genuine concern. They usually have made a purchase that did not meet their expectation—a product, service, or maybe a combination of the two. In the customer service industry, we cannot avoid complaints. We must take care of the customer by listening to the complaint, and resolving it, to ensure a happy customer.

Edited by Margery Weinstein Through employee engagement survey feedback, MassMutual Financial Group saw an opportunity to improve its ability to foster open and direct communication. This includes peer-to-peer and employee-to-manager communications.

By Paul Glover It’s not surprising that being a leader today requires different skills than in the past. The workplace has undergone tremendous changes, including increased global competition, a seismic shift in technology that resulted in a knowledge economy, and an employee population more diverse than ever before.