Online Articles

By Greg Greunke, VP, Client Services & Operations, ThinkSmart Just before leaving the Walt Disney museum I caught this quote from Bill Anderson about perhaps the most innovative man who ever lived. “Nothing was too precious for Walt to change, even his own ideas.”

By Julie Wiley, Corporate Communications Coordinator, University Health System One way Raul Correa, a registered nurse on the general medicine unit at University Hospital, provides his patients with high-quality care and ensures they will go home understanding what they need to do to prevent readmission, is to communicate important information in the language they understand.

By Jennifer Lawrence, Founder, Cambridge Corporate Training

FOR IMMEDIATE RELEASE                                             Contact: Lorri Freifeld lorri@trainingmag.com  

By Margery Weinstein

By K.C. Blonski, Senior Director, Travel, Leisure, and Retail Markets, AchieveGlobal Despite a still-sputtering economy, consumer confidence continues to grow as retailers up the ante when it comes to delivering customer service. With the holiday season in full swing, and retail success dependent on exceptional service, retailers cannot rely solely on holiday decorations and seasonal promotions to drive traffic and ultimately brand loyalty. They must focus on owning the customer experience.

By Jerold Ramos, Sr., CABR, CRM, Manager, Talent Acquisition for AlliedBarton Security Services

By Will Doherty, MBA, MA HRM, Cert Ed., MCIPD Political change in leadership, economic downturn, austerity measures imposed, cutbacks implemented—the consequences of these actions now are starting to filter into the HR and Global Learning & Development community. We are seeing reduced spending on classroom-based training, budgets reviews, cutbacks in resources, a recruitment freeze, restructuring, doing more with less, and a “nice but not today!” response to L&D requests.

By Erika Andersen Once upon a time…

By Robert P. Hewes, Ph.D., Senior Partner, Camden Consulting Group 1. Have a Vision Know where your group or organization is headed and be able to articulate it well. Be able to paint a vivid picture of where you are heading. Develop the ability to describe your vision in 30 seconds (the classic elevator pitch), 3 minutes, or 10 minutes depending on the need.