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J.B. Hunt Fosters a Safety Culture

By Margery Weinstein

Rules for Retention

By John Featherstone Objective: Keep your effective managers. Concepts Keeping good people requires that they be managed well. Don’t take motivation for granted. Apply liberally and watch him/her perform! Action Steps

Training for International Travel

By Valérie Berset-Price

Mentoring and Business Coaching Facilitate Company Success

By Hank Moore, Corporate Strategist Question 1: How fast is the coaching industry growing? Coaching industries are growing rapidly because self-styled experts are creating pockets of business for themselves. Demands have long existed for quality service...with few seasoned business advisors available. Thus, niche consultants served the business.

Make “Value-Added” Really Valuable

By Bill Blades, CMC, CPS Smart salespeople can earn more clients in five months by being interested in the success and happiness of others than in five years of getting clients interested in them. Yet, the majority of salespeople make routine sales visits without thinking, “How am I going to earn their business?” and “How can I make my selling proposition so compelling that no one else will stand a chance?”

SuperCompetent Speaking: Delivering Memorable Presentations

By Laura Stack, MBA, CSP Although the focus of every talk will vary, supercompetent speakers share an overriding goal for each presentation: to create a remarkable, fulfilling experience the audience members will take to heart, put into action, and remember long afterward.

Educating a Better Customer Service Representative

By Joe Lipham, Training Account Manager, Signature Worldwide My 18-year old daughter was preparing for her first night as a food server for a major hotel chain. She excitedly talked about her new job, and as a proud dad and hospitality professional, I wanted to offer her my insights. As I started into the “dad speech,” my daughter waved me off and said, “Dad, you and Mom made sure we had good manners!”

Finding the Hidden Treasure in a Job Hunt

By Libby Carter Current economic conditions have made job-hunting a necessary art form. Potential employees constantly must create new ways in which to differentiate themselves in the market. Since job hunting has become such a long, pain-staking process, one might compare it to a treasure hunt for the most valuable prize—a job. In this case, the one who finds the treasure is the individual who takes a new, fresh approach to accomplishing the task at hand. What does it take to find that “treasured” job?

Transfer of Training: Moving Beyond the Barriers

By Alexis Belair Q: How can I produce skilled learners in the workplace? A: It’s simple! Teach for Transfer!

How Intel Salespeople Went from Good to Great

By Margery Weinstein Realizing that selling methods from the PC industry would not open doors in non-traditional markets, Intel Corp.’s senior leaders challenged the company’s Sales and Marketing group to develop sales talent to better drive Intel’s overall growth strategy and transformation efforts. Here is how this initiative evolved:

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