Online Articles

What NOT to Say

By Gisele Canova

Mentoring: Taking Time Saves Time

By Dr. Lois J. Zachary, President, Leadership Development Services, LLC Many leaders, while well intentioned, often are unprepared or underprepared for the mentor role. Many claim the lack of time is the issue. Sure, it’s an issue, but probably not theissue. It is important to remember that taking time to prepare for mentoring ultimately saves time. How do we know?We’ve conducted hundreds of interviews with organizational leaders who are involved in mentoring relationships. What our research has demonstrated is:

7 Rules for Total Transparency

By John M. Bernard, Founder and Chairman, Mass Ingenuity Companies today must do business at the speed of NOW, and a business that cannot see its problems will sink. In the NOW organization, The Quarterly Target Review makes problems clearly visible to everyone and, thus, provides a pivotal tool for maintaining transparency. A formal review of work ON and IN the business, the Quarterly Target Review puts a microscope on the business, revealing any gaps between targets and actual performance.

New Hire Orientation at IMG College

By Margery Weinstein

2012 Top Young Trainer Award Winners

Training magazine named the winners of its 2012 Top Young Trainer awards, recognizing the top 40 training professionals age 40 and under. These executives will be profiled in the May/June 2012 issue of Trainingmagazine and online at www.trainingmag.com, and they will be honored at an awards ceremony in February 2013 at the Training 2013 Conference & Expo, World Disney World Resort, FL.

How OD and CoPs Influence Performance

By Alexandra Harocopos There is never one correct method to follow in prescribing training and/or performance interventions. A variety of solutions can be implemented based on knowledge sharing and a company’s organizational structure. The best solution is figuring out what works well for your project and your organization. This article will examine how Organizational Design (OD) contributes to performance. It will focus specifically on the influence of knowledge sharing through Communities of Practice (CoPs). What Is a CoP?

Corporate Training: Are Managers Born or Made?

By Carol S. Dweck, Ph.D. Millions of dollars and thousands of hours are spent each year trying to teach leaders and managers how to coach their employees and give them effective feedback. Yet much of this training is ineffective, and many leaders and mangers remain poor coaches. Is that because this can’t be trained? No, that’s not the reason. Research sheds light on why corporate training often fails.

Inspiring Brilliance in Customer Experience

By Nick Lane, Director, Strategy and Planning, Everything Everywhere

Social Learning Starts with Online CoPs

By Brandon Williams, Consultant, The Educe Group If you build it, will they really come? Drive the adoption of enterprise-wide social learning technology by creating thriving online communities of practice. What Is a Community of Practice?

Will the Customer Service Process Ever Be the Same?

By Joe Cortez, Interactive Media Specialist, Signature Worldwide Technology has driven us into some new, unforeseen territory in the last few years. Before, when you had a problem with a company (or its level of perceived service), you would have to call an 800 number and navigate through a touch-tone menu of options just to speak to someone who hopefully could resolve your problem. Today, instead of dealing with the company directly, you can express your dissatisfaction through a public medium such as Facebook or Twitter.

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