Online Articles

By Ajay M. Pangarkar, CTDP, CPA-CMA, and Teresa Kirkwood CTDP, Founders, CentralKnowledge.com and LearningSourceonline.com So, here we go again with another problematic methodology called “return on expectations” (ROE). Just when training professionals are in damage control with the disappointment of “training ROI,” out of the woodwork comes another “quick fix” and repackaged methodology trying to demonstrate training impact on business objectives. ROE, however, is a more elusive and misleading approach compared to others that came before.

By Robert Bilotti, Managing Director, Novita Training

By Troy Fulton, Director, Product Marketing, Tangoe

By Barbara Carnes

By Brian Roberts Somewhere in between the high-fives, line dancing, and fire walking, we tend to lose sight of why we have training in the first place: to empower employees by providing them with the tools to produce long-lasting, measurable results in the workplace.

By Bruce Hodes, Founder, CMI What is a Customer-Focused Team? The word “team” is overused in business; it gets applied to any group of humans in a work setting. However, when you define a team as everything, you end up with nothing.

By Margery Weinstein A 2009 employee engagement survey at EMD Serono, Inc., highlighted for the company’s Research & Development (R&D) organization the need to focus on four areas, which if taken together, would help “create an environment in which our people can realize their potential.” The four areas included:

By Bob Parsanko and Paul Heagen Adam was stuck. The work to this point had been almost easy, familiar—and largely without obstacles. Three years into his first job as CEO, his place in life felt natural. He was just drawing on what had made him a success all along—talent and drive, a dash of charm, but more than anything, confidence.

In Pearl Harbor, Hawaii, site of one of America’s greatest military setbacks, the nuclear submarine USS Santa Fe sat in wait. Within the tight confines of the ship toiled a crew plagued by low morale and poor performance. In a remarkable turn of events they soon would lead the fleet in most measures of combat effectiveness and create more future leaders than any other submarine.

By Reuben Tozman What will the learning-on-demand world require from an instructional designer? What skills does an instructional designer need to be successful?