In this episode, Phylise Banner interviews Alan Pringle, COO at Scriptorium. Starting with the definition of content operations, Alan explains how organizations can make sure they are making the most of their content by taking a strategic approach to content management, and building intelligence into their content. While considering how best to orchestrate that “single source of truth” with learning content, Phylise and Alan discuss approaches to serving up that single source to multiple audiences. Alan also shares his insights into the trends driving the evolution of content operations, and explains how to leverage technology to optimize content creation and delivery.
The Innovations in Training podcast is presented by Training magazine.
The Innovations in Training podcast is sponsored by Symtrain — an AI-training platform that automates time consuming role-play exercises required to prepare your employees for interactions with customers. Symtrain helps teams learn more, faster by creating an immersive CX training experience.
