More than 1 in 3 frontline workers say they use AI in their roles today, and 43% of them are optimistic about AI, according to a 10-country global study of 8,200 frontline employees by UKG, a global AI platform that unifies HR, payroll, and workforce management, in partnership with Workplace Intelligence. The top 5 employee experience tasks frontline workers would trust AI with are:
- Searching the company handbook and summarizing policies: 81%
- Recommending schedules aligned with preferences/ availability: 80%
- Helping them understand and use benefits: 79%
- Providing training recommendations: 79%
- Updating certifications and skills: 78%