July / August 2013

By Stacey Harris, Vice President, Research and Advisory Services, Brandon Hall Group

By Dr. Drea Zigarmi, coauthor of “Achieve Leadership Genius” (2007) and “The Leader Within” (2005), and a founding associate of The Ken Blanchard Companies; and Jim Diehl, Dobie Houson, and David Witt, contributing authors and practice leaders of The Ken Blanchard Companies’ research into the factors that create a passionate and engaging work environment

By Linda Stewart, President and CEO, Interaction Associates Can you train for trust and drive strong business results in the process? Yes, you can, according to Building Trust 2013,the annual survey on workplace trust and business results by Interaction Associates and the Human Capital Institute (HCI) (http://www.interactionassociates.com/trust2013). Another important insight this year: How leaders lead matters more than ever.

How best to motivate employees and organizations to work together on career development and skills training.

By Margery Weinstein Finding the right employees is a daunting task. It includes hours spent poring over resumés and much time spent on the phone and in face-to-face interviews with candidates, not to mention what sometimes amounts to months of training. The investment made in recruitment and training easily adds up to thousands of dollars for each new employee. With so much at stake, many companies—especially those in industries susceptible to turnover—are looking for new ways to keep thriving employees in place.

Last week, my phone rang, and when I answered, a woman cheerily said, “I just wanted to let you know the One-to-One training subscription for your iMac is set to expire next week. Did you want to renew?”   “Expire?” I thought incredulously. “It’s a year already?”

CAREER DEVELOPMENT By Sean Ramage, AVP, Talent Management, CarMax CarMax is the nation’s largest retailer of used cars. Headquartered in Richmond, VA, we operate more than 120 used car superstores across the country and have sold more than four million cars. CarMax is a member of the Fortune 500 and a TrainingTop 125 winner.

By Margery Weinstein A recent Columbia University Business School study found that people who rely on their feelings and intuition make more accurate predictions and do better at their jobs. But it’s not as easy as it sounds. Training can help, particularly in teaching people how to slow down, increase self-awareness of internal energy processes, and find their connection to the world and the universe around them.

By Carol Patton Employee disagreements happen in any workplace. But some employees routinely don’t see eye-to-eye with their supervisor. Whether the boss is overly aggressive, disrespectful, lackadaisical, or simply a poor manager, not many employees dare to approach him or her to address their concerns.

By Tony O’Driscoll, Executive Director, Duke Corporate Education