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May / June 2012

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Learning to Get the Most from a Performance Chain

By Chris LaVictoire Mahai In the animal world, the food chain is the most critical driving force. In the business world, it’s the performance chain—defined as allthe tangibleand intangibleelements that have to move from the moment you trigger demand until you have cash in the bank; allthe ins and outs that have to work together and align to your target customer experience to drive the outcomes you want.

How-To: Journal the Journey

By Jason Womack, MEd, MA, Founder and CEO, The Jason Womack Company We love to read about life. We talk about what happened, who’s doing what, and where people are going. One look at the newsstand in a bookstore or airport and the headlines of what people did compete for your attention!

Soapbox: Consultative Leadership

By Jim Hornickel, Director, Training & Development, Bold New Directions There are as many schools of thought about leadership as there are leaders. But in the larger view, one can say there are two basic types: leading “at” and leading “with.” And these two opposite models or sets of comprising actions can be called “Command and Control” and “Consultative Leadership.”

Supercharged!

After reading the 100 Top Young Trainer nominations we received for 2012, I was awestruck by the commitment, passion, multitasking abilities, and willingness to help others demonstrated by these training professionals. If only I could bottle their energy, take-charge manner, and ability to get things done—I would be a very wealthy woman!

The Bottom Line on Leadership

By Margery Weinstein Any organization with a comprehensive training program has a leadership development curriculum. These programs include everything from conventional classroom learning with guest speakers to high-tech simulations and lavish retreats. There also may be mentorship thrown in, as well as multiple job rotations. Despite the well-rounded curricula, many companies don’t do enough to determine whether any of it is working. With budgets still tight in an uncertain economy, companies need to ramp up their efforts to better assess their leadership coursework.

World View: Focus on Norway

By Lyrae Myxter, Senior Marketing Advisor, EnCompass LLC While there were human inhabitants in what we now know as Norway 10,000 years ago, the formation of the Norwegian nation began in the 10th century. Norway officially gained independence in 1905. It is now a prosperous country that, like other Scandinavian countries, combines a market-oriented economy with a guarantee of social welfare benefits.

10 NFL Coaching Principles

My grandfather, George Halas, was one of the original founders of what is now the National Football League. He played professional football himself for 10 years and coached for 40. My mother had 11 children, enough to field our own team. Today, she is 89, yet very much involved in the management of one of the greatest sports enterprises, the Chicago Bears. My father’s family included educators, musicians, and military men. Growing up in the

How-To: Make Your Leadership Development Relevant, Viral

By Brian Fishel, Chair, Best Practice Institute’s Senior Executive Board,and Louis Carter, Founder and CEO, Best Practice Institute Developing your leaders to successfully negotiate the daily challenges of doing business has never been more critical and necessary—or more difficult. Here are a few keys to enabling your leaders to embrace new solutions and propagate them throughout the workplace.

L&D Best Practices: Succession Planning and Mentoring

Succession Planning By Kevin W. Bruny, SPHR, Chief Learning Officer, Chesterfield County, VA

Soapbox: Learn to Take the Heat

By Greg Pfeifer, Development Associate, FDNY Foundation

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