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November / December 2011

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AAA – The Auto Club Group: Simulating Good Customer Care

By Margery Weinstein In an effort to continuously improve member service levels, AAA – The Auto Club Group faced a learning challenge: It needed a simulation that would address the specific service issues its customer-facing employees handle. The company decided the best way to meet this learning need was to develop its own custom simulation, says AAA – The Auto Club Group Vice President and Chief Learning Officer Daniel Hill.

Training Today: Tech Talk (Nov/Dec 2011)

Turning Technologies, LLC, released two new complementary products: ResponseCard NXT, an advanced radio frequency LCD keypad, and TurningKey, self-paced assessment software. TurningKey allows speakers to create digital answer keys for new or existing tests or quizzes and deliver the self-paced summative assessments to participants using ResponseCard NXT.

Cox Enterprise: Computer-Driven Behavioral Simulation

By Margery Weinstein When Cox Enterprise’s Cox Leadership Program (CLP) needed an action-learning simulation to support its curriculum, the company turned to PressTime, a computer-driven behavioral simulation created and distributed by Discovery Learning. After observing the simulation at a company in Canada, Susan Edwards, Cox’s business effectiveness and executive development consultant, decided it met the leadership program’s learning objectives.

L3.0 Wrap-Up: The Next BIG Thing

Some 310 training professionals gathered at Training’s first Learning 3.0 Conference in Chicago last month to discover the industry’s next transformation and how it will affect their organizations. They heard from innovative thinkers on topics such as “When Games Invade Real Life and Gamify Work,” “Leveraging Social Media to Change the Enterprise,” “How the Brain Science of Attention Will Change the Way We Learn,” and “Cultivating the Imagination: Building Learning Environments for Innovation.”

Soapbox: The Case for Performance Support

A common misunderstanding of “informal learning” is that it can’t be intentionally designed, implemented, and measured. It can, in the form of Performance Support. 

How-To: Start a Corporate Mentoring Program

Starting a corporate mentoring program can seem like a huge task, and for that reason alone, many organizations simply don’t do it. They talk themselves out of it and rationalize that the “informal” mentoring taking place organically in the organization is enough. But it’s not. Here are 10 tips to help you get your program off to a successful start:

World View: Focus on Italy

By Lyrae Myxter, Director, Executive Services, Aperian Global Once an agricultural society, Italy has developed into one of the world’s leading industrial economies since World War II. It ranks eighth in nominal GDP, is a member of the G8, and a founding member of the European Union.

Best Practices: Diversity Dimensions

By Neal Goodman, Ph.D., President, Global Dynamics, Inc.

Training magazine Events: Reframing Possibility

By Tony O’Driscoll, Executive Director, Center for Technology, Entertainment and Media, Duke University’s Fuqua School of Business To mark the 35th anniversary of the Training Conference & Expo, at Training 2012, our aspiration is a simple but audacious one: to take what we know about what works and what does not in driving human performance and to apply it in a way that allows everyone to achieve their utmost potential.

Trainer Talk: Who Else Values Loyalty?

By Bob Pike Will you be working for the same company a year from now? How about two? Will you make it five? Do you have a guarantee? And look back at your career up to now. How many companies have you worked for? More than one major business publication recently published articles about the passing of the era of company loyalty. The notion that people can have lifelong careers at the same company doesn’t seem to work in today’s economy.

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