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Human performance is the result of nine major factors. Some are internal to a performer and some are external, the external factors being either tangible or intangible. Not accounting for all factors may result in poor ROI for your training dollars.

Learning management system (LMS) solutions are underperforming in the eyes of the organizations that use them, according to an annual LMS Trends Survey conducted by research/analyst firm Brandon Hall Group. Less than half of the 457 survey respondents give their LMS solution high marks in terms of overall value for the price they pay.

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By Patrick Alain Interpersonal skills are arguably one of the most important factors in the success—or failure—of any career or company. A lack of them can impede or even derail the career of even the most talented employee, so always make sure you cover this in your reviews.

By Tamra Chandler, CEO, PeopleFirm Maybe it’s a drawer at the office or a box in the garage, but chances are you have some place where well-intentioned work gifts are stashed away and forgotten. Peek inside and you’ll likely find a clock, a paperweight, or a branded polo shirt. Company gifts are well meaning but often impersonal or generic, providing no real value for the employee. The right gift, however, will generate goodwill for the holiday season and boost long-lasting employee satisfaction.

By Kristy Westfall Moyer, Training Account Manager, Signature Worldwide “Just because nobody complains doesn’t mean all parachutes are perfect.”—Benny Hill In nearly every training class I facilitate, there is a Doubting Thomas in attendance. I welcome this personality type; I respect the role they play as I believe others in class may feel the same, but are too shy to speak up. I appreciate the challenges presented, as I know if I don’t have buy-in from the attendees before they leave, there will be no behavioral change.

By Barbara A. Trautlein, Ph.D.         

By Mike Cerniglia, Executive Vice President and Chief Technology Officer, MicroPact

By Soren Kaplan Disruptive innovation and change have become the norm. Most of us know that if we don’t proactively innovate and change the game, someone else will rewrite the rules for us. Just think Blockbuster, Borders, Blackberry, and Kodak. At the same time, business culture reinforces the idea that uncertainty should be avoided at all costs. Control is the goal. No wonder every management book on Amazon that uses the word “surprise” in its title focuses on preventing the phenomenon from occurring.

By Patricia B. Thurgood, and Fran Klene, BS, MS, Learning and Change Facilitators, Indiana University Health