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The Importance of Measurement in Employee Engagement
By Alan E. Hall, Founder and Chairman, MarketStar (now a division of Omnicom)
Imagine half of your workforce going through the motions while looking for other employment. According to a recent Gallup study on employee engagement, approximately 54 percent of employees in the United States are not engaged in their organization (http://www.gallup.com/poll/150383/Majority-American-Workers-Not-Engaged-Jobs.aspx).
How Gilbane Creates Doer-Sellers
By Margery Weinstein
In 2010, increased competition and an ever-changing construction marketplace led Gilbane to re-examine its sales processes in order to drive sustainable long-term growth. It became clear that a broader range of sales expertise and business development was needed throughout the leadership teams to complement Gilbane’s existing business development teams.
Engagement Starts with Your Leaders
By Tom Roth, Chief Operating Officer, Wilson Learning Worldwide
Let’s face it—it’s still tough out there. Most organizations today have weathered the worst economy since World War II, with recovery and growth slower than we all would like it to be. But you made it, and now you are dealing with the massive changes that have taken place and are working hard to ensure your organization stays on course for continued success.
How to Create a Culture of Self-Learning
By Dan Carusi, Vice President, Global Education, Deltek
From Corporate Communications to Organizational Conversation
Not so long ago, power within organizations came from the commands of top executives. Leaders drove performance by devising strategic objectives, which they translated into directives that passed down to employees, whose job was merely to take orders and to act on those orders. Today that model has fallen apart.
How to Screen a Company for a Good Culture Fit
By Thomas J. Walter and Molly Meyer
Perhaps you’ve heard about this phenomenon via television shows or movies. Maybe you’ve read about it in books and articles. Maybe your friends or family members have boasted about experiencing it, but you’re still not convinced it’s real. How does it feel to truly love the place you work, and does your workplace truly love you? Is a loving relationship between you even possible?
Strengthening Moral Grit: Leadership Training 101
By Jim Loehr, Ph.D., Co-Founder, Human Performance Institute Division of Wellness & Prevention, Inc., a Johnson & Johnson company
EMD Serono Reinforces Leadership Impact
By Margery Weinstein
A 2009 employee engagement survey at EMD Serono, Inc., highlighted for the company’s Research & Development (R&D) organization the need to focus on four areas, which if taken together, would help “create an environment in which our people can realize their potential.”
The four areas included:
L&D Best Practices: Nov./Dec. 2012
Training magazine taps 2012 Training Top 125 winners and Top 10 Hall of Famers to provide their learning and development best practices in each issue. Here, we look at strategies for communication/customer service, employee retention, and sales training.
COMMUNICATION/CUSTOMER SERVICE
By Jon Kaplan, Director, Training Center of Excellence, Discover Financial Services