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Open Communication Boosts Profit
By Del Williams
Mishandling communication can cost a manufacturer—from missed orders, quality issues, and running out of material to increased scrap, absenteeism, and turnover, to misunderstanding customer need and selling the wrong product. Separate silos of information can arise between functional departments, to the point where it’s almost necessary to introduce Engineering to Production and Sales to Accounting.
Why Companies Need a Strategic HR Partner
By Rajeev Peshawaria
Client Service Cycle Training at Grant Thornton
Grant Thornton LLP describes “distinctive client service” as its calling card. Yet with 4,200 accounting professionals in six service lines supporting diverse industries, delivering consistent client service was challenging.
In response, Grant Thornton created the Client Service Cycle (CSC), a well-defined, repeatable, six-step process for developing relationships and delivering value.
Here is how the firm put this program together, including the results it generated:
Use Telemarketing to Generate Qualified Sales Leads
By Jim Graziano, President, Onset Marketing LLC
Business telemarketing is a reliable method to generate qualified sales leads. Many accounting, consulting, law, technology, and other professional service businesses are turning to business telemarketing to generate new immediate, short- and long-term sales opportunities.
Simplifying Back-End Training Management
By Bob Lee, Senior Product Marketing Manager, Learning Solutions, Citrix Online
April Showers, located in Twin Falls, ID, is a home-based business founded in 2008 by April Durham, a successful graphic designer. April Showers provides blog and Website design services and also offers a variety of training workshops for those who want to learn how to design their own blogs or start a professional blog design business. The company has a staff of six.
Soapbox: iPad Takes on Sales Mission
By Sairaj Vaithilingam, Director, Content and Design Services, and Ramanathan Srinivasan, Senior Consultant, Learning Solutions Group, Cognizant Learning Solutions Group
Why can’t I learn what I want, when I want? This is a common question posed by the sales personnel at Cognizant.
With the company growing at an industry-leading clip and expanding its workforce,