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The Alphabet of Good Coaches: Part 1
By Bruce D. Stasch, Marketing Manager, Work Effects
There are many different types of coaches out there, each claiming to be the best at what they do and promising to make you successful. What sets a good coach apart from an ineffective one? Educational background and experience are not enough. When looking for a coach, here are the first 12 of 26 characteristics every good one must possess to be effective (the remaining 14 characteristics will be revealed in Part 2 of this article posting January 16):
The Power of Local Leaders
By Teresa Amabile and Steven Kramer
Client Service Cycle Training at Grant Thornton
Grant Thornton LLP describes “distinctive client service” as its calling card. Yet with 4,200 accounting professionals in six service lines supporting diverse industries, delivering consistent client service was challenging.
In response, Grant Thornton created the Client Service Cycle (CSC), a well-defined, repeatable, six-step process for developing relationships and delivering value.
Here is how the firm put this program together, including the results it generated:
8 Pillars of Trust
By David Horsager
Everything of value is built on trust, from financial systems to relationships.
Chesterfield County Accelerates Leadership Transitions
By Margery Weinstein
Equipping Contact Center Agents to Deliver Personal Service
By Matt McConnell, President and CEO, Knowlagent
“Wow! That automated attendant really delivered great service!” In an age of automation, how often do you hear a customer enthusiastically share a positive experience with a self-service or instant-service communication channel?
An Untapped Talent Pool
By Margery Weinstein