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By Tom Roth, Chief Operating Officer, Wilson Learning Worldwide Let’s face it—it’s still tough out there. Most organizations today have weathered the worst economy since World War II, with recovery and growth slower than we all would like it to be. But you made it, and now you are dealing with the massive changes that have taken place and are working hard to ensure your organization stays on course for continued success.

By Cary Schuler, Co-Founder and Chief Executive Officer, cfactor I always love self-righteously claiming my right of a “Mulligan” as it’s often referred to in golf. You didn’t like that drive? No worries, just tee up another ball and try again… Unfortunately, Mulligans don’t work so well in our professional lives.

By Ellen Freed Listening looks easy, but it's not simple. Every head is a world. —Cuban Proverb

By Peter R. Garber

By Patricia B. Thurgood, and Fran Klene, BS, MS, Learning and Change Facilitators, Indiana University Health

By Margery Weinstein When Medtronic, Inc., a Minneapolis-based provider of medical technology, needed a way to give high-potential employees a sense of teamwork under pressure, it turned to simulation technology. The company incorporated a team-based leadership simulation from Enspire Learning into its Emerging Leader Program (ELP) that creates insights on personal leadership styles. It also allows emerging leaders to practice cross-functional teamwork that deals with ambiguity under time pressure, communication across the enterprise, and making strategic trade-offs.

By Floyd Adler, Training Account Manager, Signature Worldwide What an interesting question and what a challenge! Personally, I do not look at customer service being the same as it used to be; however, the challenge lies in the demand to work harder to make EVERY customer service encounter better than it has ever been.

Big or small, every company has to onboard new employees. Some organizations manage the process better than others. A select few take onboarding to the next level and integrate their onboarding program into their talent management process. The result of this integration is that onboarding becomes a key component of a company’s talent strategy.

By Amy Wu Like many people, Prudential LLC Manager Nicolo Carpaneda has a few blind spots. Prior to 2011, his No. 1 blind spot, he reveals, was he often talked a lot—perhaps too much—during meetings. “At work, I am a social person, so I used to go to meetings and frequently fill empty space with chatter,” says Carpaneda, who is based in London and a member of Prudential’s Momentum Leadership Program, a select in-house talent training and development program. “I wanted to be liked by others.”

Succession Planning By Kevin W. Bruny, SPHR, Chief Learning Officer, Chesterfield County, VA