Tech Talk (January 2024)

Find out about the latest advances in training technology.

  • Mindtickle, a revenue productivity platform, launched Mindtickle Copilot. Built using generative artificial intelligence (AI), Mindtickle Copilot helps revenue organizations analyze team performance fast and efficiently. It also can automatically create practice and reinforcement mechanisms to ensure training for go-to-market teams is impactful and drives long-term growth.
  • SwipeGuide, a front-line how-to platform for collaborative and connected work at scale, introduces SwipeGuide AI, a new virtual instruction coach that aims to ensure impeccable instructional content with clear instructions and well-structured checklists every time. When editing an instruction, users simply click on the “improve text” option, and the AI system analyzes the content and generates an improved version that adheres to grammar rules, structural coherence, and instructional design best practices. Users have the flexibility to accept the AI’s recommendation, stick with their original text, or craft a fusion of both.
  • Data platform Innovaccer Inc., launched a new suite of AI solutions built exclusively for the healthcare industry. The AI suite, “Sara for Healthcare,” comprises responsibly trained large-language models (LLM) on healthcare and reimbursement concepts and terminologies. It is powering four of Innovaccer’s products to help employees in four key roles—executive, clinician, care coordinator, and contact center rep—improve their work life. Sara for Insights will help executives and analysts get instant answers to complex queries. Sara for Care Management will assist coordinators with documentation and care planning. Sara for Point of Care will help clinicians reduce the EHR administrative and documentation burden. Sara for Experience Center will help contact center agents streamline workflows and automate tasks and processes.
  • Oyster, a global employment platform that empowers companies to hire, pay, and care for their global distributed teams, unveiled launched Pearl, an AI-powered chatbot that can answer questions about global hiring and remote work regulations. By applying AI to resources such as Oyster’s Global Hiring Guides and Remote Work Regulations, Pearl gives users a personalized experience when seeking answers on everything from benefits policies to taxes. To try Oyster’s free, AI-powered chatbot, visit:
  • Leantime, a developer of AI-powered, science-based workplace experience solutions, launched its open-source and cloud-based project management system for the non-project manager. Leantime combines the best project management practices (lean methodology, agile software development, and design thinking), while fostering a holistic and cohesive goals-oriented work experience. Leantime also recognizes that productivity is linked to inclusivity and neurodiversity. Based on how humans function, the platform is broken into two modules, “Think” and “Make,” which include a variety of features and tools that combine strategy with execution.
  • A subsidiary of Stride, Inc., a provider of online and blended education programs, MedCerts launched its first conversational AI/generative AI healthcare training programs. By combining conversational AI, generative AI, and natural language processing (NLP), MedCerts gives learners realistic patient scenarios that are customized in each interaction without duplication within an end-to-end platform. The use of NLP allows for end-to-end learning, meaning that interactions are connected within a single algorithm. For the learner, the multiple stages of their engagement are connected, and the algorithm “remembers” earlier stages of the conversation. In a healthcare training program, this could cover the entire patient experience from intake to discharge or referral.
  • ELB Learning, a market leader delivering a comprehensive suite of learning products and services worldwide, launched its AI services, including AI IQ, AI Discovery, and AI Create. AI IQ is an instructor-led workshop that helps employees use AI tools to improve productivity and efficiency in their day-to-day work. With AI Discovery, the AI Solutions Team pinpoints an organization’s AI opportunities and risks and provides a customized strategic roadmap to implement and harness AI’s full potential. With AI Create, AI experts help design, create, and deploy AI-enabled processes, tools, and training.
Edited by Lorri Freifeld
Lorri Freifeld is the editor/publisher of Training magazine, owned by Lakewood Media Group. She writes on a number of topics, including talent management, training technology, and leadership development. She spearheads two awards programs: the Training APEX Awards and Emerging Training Leaders. A writer/editor for the last 30 years, she has held editing positions at a variety of publications and holds a Master’s degree in journalism from New York University.