Training APEX Awards Best Practice: Blue Sprigs Pediatrics’ Clinical Supervisor Training

This new hire blended training initiative combines eLearning (including Webinars), in-person training, hands-on experience, and a flipped-classroom approach.

APEX Awards

Blue Sprigs Pediatrics’ Learning and Performance Development (LPD) Department introduced a centralized new hire training for clinical supervisors for the first six months of employment to ensure a consistent experience for these new team members.

Program Details

This training initiative includes a blended learning approach, including formal, self-directed, and social learning. The training combines eLearning (including Webinars), in-person training, hands-on experience, and a flipped-classroom approach to train these new hires. Additionally, the team created a skills map for tracking progress over time.

The initial phase of training is four weeks, at which time, the ownership of the training program shifts from the LPD to the Center director. The focus then becomes developing and implementing an individualized training plan based on each new supervisor’s unique skill set and needs. The LPD still regularly checks in and monitors progress by requiring some documentation of the training and progress made to be uploaded to the organization’s learning management system (LMS) at regular intervals.


To date, more than 62 individuals have completed this training. Blue Sprigs Pediatrics averages seven new enrollments every two weeks.

Employees who have participated in the training program have given it a 4.7 stars out of 5 rating for the overall onboarding experience. One hundred percent of respondents report feeling very prepared or prepared for the clinical supervisor position at the conclusion of the four weeks. Blue Sprigs Pediatrics’ goal range of mastery of skills (demonstrating the highest level of competency for the role) is 30 percent to 50 percent mastery at the three-month check-in; to date, the average is within that desired range. Furthermore, turnover within three months of employment has been reduced by 33 percent quarter over quarter.

Edited by Lorri Freifeld
Lorri Freifeld is the editor/publisher of Training magazine, owned by Lakewood Media Group. She writes on a number of topics, including talent management, training technology, and leadership development. She spearheads two awards programs: the Training APEX Awards and Emerging Training Leaders. A writer/editor for the last 30 years, she has held editing positions at a variety of publications and holds a Master’s degree in journalism from New York University.