Nebraska Medicine’s Frontline Fundamentals program aims to spur retention and promotion of staff to supervisory positions and provide an extraordinary experience to patients and colleagues by developing confident and competent frontline supervisors who are skilled in communication, coaching, conflict resolution, and engagement.
Program Details
The Frontline Fundamentals training program is a five-month, multimodal learning experience that is offered one to two times per year (depending on need) to new supervisors within six to 12 months of being in role. The program is designed to produce confident and competent frontline supervisors who have the skills to effectively engage staff members, build meaningful relationships, and achieve enhanced results.
The Frontline Fundamentals curriculum is focused on the transition into leadership, coaching, engaging and retaining talent, navigating conflict, leadership communication, and building self-awareness. Program participants are supported in their learning by their sponsor (manager) and a peer learning group.
The program includes mentorship and social learning. Past participants are invited to be mentors and speak at presentations/in-person events.
Results
Managers and directors report that new supervisors who graduate from this program are better prepared and more confident in their duties after completing this course:
- Some 44 percent indicated a 9 or 10 (highly effectively) on the program on building skills around communication.
- Some 33 percent indicated a 9 or 10 (highly effectively) on the program on building skills around coaching.
- Some 44 percent indicated a 9 or 10 (highly effectively) on the program on building skills around one-on-ones.
- Some 33 percent indicated a 9 or 10 (highly effectively) on the program on building skills around conflict resolution.
In addition, 96 percent of participants have remained with the organization, and 12 percent have been promoted to manager roles.
