PSS Industrial Group’s New Employee Orientation (NEO) program aims to reduce first-year turnover for new hires while improving employee engagement scores through consistent onboarding experiences at the distributor, which serves energy, construction, and industrial markets with pipeline, safety, and MRO (maintenance, repair, and operations) solutions.
Program Details
The NEO program is a two-day, blended learning experience combining instructor-led sessions, interactive virtual modules, and self-paced online courses. The program integrates gamification, live Q&A sessions with leadership, and role-play scenarios to immerse employees in realistic situations and company culture. Content covers company policies, benefits, compliance, operational processes, culture, and core values. Executives and business unit leaders participate in the initial New Employee Orientation meeting, video messages, and recorded sessions, emphasizing organizational strategy and culture. A mobile-friendly learning management system (LMS) portal provides access to orientation materials and follow-up resources for just-in-time learning.
Weekly check-ins with Learning and Development (L&D) and direct supervisors take place during the first 90 days, and interactive quizzes reinforce key policies. Long-term reinforcement includes ongoing mentoring, access to learning modules, and integration into career development pathways.
Evaluation focuses on knowledge checks, scenario-based exercises, and post-orientation surveys measuring comprehension and confidence in role responsibilities.
Results
Within six months, 93 percent of new hires successfully applied core processes on the job, and 88 percent demonstrated alignment with core values in performance assessments.
First-year turnover decreased from 18 percent to 12 percent, exceeding the company’s target. New hire engagement scores improved by 16 percent.
