Training Top 100 Best Practice: Bass & Associates, P.C.’s Virtual Vision

Virtual Vision is a blended approach to training that includes virtual classroom training, tutorials, hands-on training, self-paced modules, side-by-side training, and gamification, plus some artificial intelligence (AI) elements.

Virtual Vision is Bass & Associates, P.C.’s blended learning virtual training program, which impacts all employees of the small business law firm dedicated to representing creditors. Virtual Vision aims to mirror an in-person learning experience and allow all employees—regardless of their preferred learning style and work-from-home status during the pandemic—to be able to benefit from the content.

Program Details

The blended training approaches used in Virtual Vision include virtual classroom training, tutorials, hands-on training, self-paced modules, side-by-side training, and gamification, plus some artificial intelligence (AI) elements. Prior to the pandemic, Bass’ training included limited gamification and no AI elements and did not accommodate for work-from-home situations.

Virtual Vision is facilitated via the company’s GoTo platform, its Mindflash Learning Management System (LMS), and adaptations on side-by-side/peer-to-peer coaching/training.

The Training and Development supervisor, trainers, and consultants all facilitate the blended learning content to employees during the initial training process and supplemental training modules. Bass’ Operations team helps to recommend topics for the monthly content that will be facilitated. An Operations team member actually came up with the “Virtual Vision” name during a contest to name the training and won a gift card.

One of the first Virtual Vision trainings Bass did was with all members of leadership, including executives, supervisors, and managers. The remote leadership training provided leaders with tips, tricks, best practices, and advice for being great leaders when their team is working remotely. It included a virtual-led classroom with computer-based self-study follow-up, role-play, and peer-to-peer feedback. Then the team moved on to supplemental monthly trainings for all employees, including senior leadership. The firm has been able to train all employees on different topics such as accurate notations, scripting, and time and attendance.

Results

Employee retention is one of Bass’ Level 4 results measurements related to its operational goal of managing talent. Through Virtual Vision, Bass was able to maintain consistency with its training, resulting in a 26 percent improvement in year-over-year tenure. Virtual Vision also allowed the firm to continue personalized training and development during the COVID-19 pandemic.

Lorri Freifeld is the editor/publisher of Training magazine, owned by Lakewood Media Group. She writes on a number of topics, including talent management, training technology, and leadership development. She spearheads two awards programs: the Training Top 100 and Emerging Training Leaders. A writer/editor for the last 29 years, she has held editing positions at a variety of publications and holds a Master’s degree in journalism from New York University.