Training Employees to Communicate Up
Employees need to understand how to initiate and lead an establishing conversation with a new manager about expectations, roles, and processes.
Defining Meaningful Workplace Conversations
Training managers (and all employees) on meaningful communication may be just what your organization needs to avoid confusion and a demoralized workforce.
Can You Manipulation-Proof Your Executives?
It's important to train budding leaders to fend off aggressive employees pushing their own agendas while lifting up the softer but equally valuable voices they manage.
Your Organization’s Seabiscuits
Keep an eye out for less likely “high-potentials” employees, who, like famous racehorse Seabiscuit, could turn out to be your greatest winners with the right training.
Defusing Workplace Conflict
Training employees on how to turn around bad interpersonal situations.
Are Your Employees Trained to Be Future Focused?
Organizations need to train employees to look ahead and also to provide a culture that encourages the fearless sharing of future-focused ideas.
Can AI Create a Better Employee Experience?
A survey by Servicenow found that more than 50 percent of workers trust AI more than HR pros.
Is VR Technology the Secret to Empathy Training?
Virtual reality training can provide real-world scenarios to help managers learn how to have difficult conversations with employees.
What Do Your Entry-Level Employees Need?
When onboarding entry-level employees, managers face a balancing act between spoon-feeding them information and letting them figure things out on their own.
Customer Service Lessons from My 50th Birthday Celebration in Paris
When training employees on customer service, a Golden Rule/empathy approach might work best as employees imagine themselves in the shoes of those they are serving or working with.