Magazine Articles

Training Managers to Be Coaches

A successful coach helps employees to find solutions themselves, which can improve their performance and free managers to focus more on their own jobs.

Focus on Hong Kong

When delivering business training in Hong Kong, the key is to provide the theoretical concept briefly, followed by plenty of practical application and examples.

Ensure Safety First

Online safety training— provided in an employee’s native language and with localized content— is key to creating a successful safety culture in a global organization.

Training Agile at Scale

Few organizations have transformed from traditional software development methods to Agile on the holistic scale undertaken by PayPal. Training played a key role in accelerating transformation success.

Go Beyond Buzzwords

Make your communication count—start by fact-checking your statements and steering clear of jargon.

TechTalk – March/April 2015

Find out about the latest advances in training technology.

The Ethics of Training Customer Service

The trust of a customer (a.k.a., learner) starts with the trustworthiness of the service provider (a.k.a., trainer). Trust is as vital to acquiring competence as it is to buying goods and services.

New Products & Services – March/April 2015

The latest products and services launching in the training industry.

Partnerships & Alliances – March/April 2015

The latest training industry mergers, acquisitions, partnerships, and more.

Sticky Notes: Resource Planning 101

In the business of training, like every business, competition for limited resources is fierce nowadays. That makes good ongoing resource planning more important than ever. There are several steps to keep in mind.

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