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A common new manager mistake: relying on your individual contributor skills—and doing everything yourself as soon as there is a problem—rather than helping your team solve the problem and learn.

Feedback is a tool that can be used to get you to your next career level and improve your skills and relationships.

Develop a plan for dealing with bad bosses. Stick to it. No manager is valuable enough to destroy an organization, and that is exactly what bad bosses do.

When PPD’s Global Clinical Supplies (GSC) department launched a new inventory management system to increase quality, training was required to support the rollout and ongoing use of it.

Employees must know in advance they will have to answer for their actions. And they must trust and believe there is a fair and accurate process for keeping track of their actions and tying that behavior to real consequences.

Resilient employees have more positive energy to deal with challenges and are less likely to burn out and disengage.

The key to transformational leadership is based upon satisfying basic needs and meeting higher desires though inspiring followers to provide newer solutions and create a better workplace.

Employees often get into a groove doing the same thing day after day. And that’s exactly where the stupidest, most preventable errors can happen. One solution: checklists that break up the routine and lead to spot checks to keep workers on task.

Training programs for new franchisees and general managers are validated through a 1,000-point test, and verification of skills, understanding, and leadership.

Verizon’s full-day circuit training for all front-line customer service representatives—including home-based agents—was a big hit with participants.