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How to deal with the excruciating embarrassment of getting it wrong in front of an audience of strangers who have no vested interest in seeing you succeed is one of the nightmares that haunts every public speaker.

Psychological safety is a belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes.

The four workshops are a mix of instructor-led classroom, role-play, blended learning, video, and computer self-study.

Essence-based leadership is about having an internal compass that drives your example and fortifies a strong leadership character—for other leaders, employees, the organization, and customers.

The U.S. Bureau of Labor Statistics has revealed through research that the demand for technical writers will grow 10 percent until 2024, due to the increase in scientific and technical products.

The substance of a successful team involves everyone working together on all aspects of engagement with a Chief who can combine the qualities of each such that the collective best can be expressed as a team.

Hubris—dangerous overconfidence that we refer to as the leadership “Killer”—wants the leader to be gluttonous for results, obsessed with getting more out of everyone and everything.

Agile businesses tend to have more engaged employees, higher levels of morale, and lower turnover.

The global ISO 9001:2015 standard provides the framework for health-care organizations seeking to provide a consistent product or service, improve customer “patient” satisfaction, and commit to continual organizational improvement.

Managers should start by setting aside one hour every day as sacrosanct time for managing. During that hour, they do not fight fires. They use that hour for managing up front, before anything goes right, wrong, or average.