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Training alone has value. But training plus a manager working hand-in-hand with the Training department to provide coaching will develop and retain top talent.

More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you May’s top three business books recommended to our readers.

Mystery shops conducted in Europe and in the U.S. show that most of the stores are at year zero of the new era of Customer Experience, and many customers complain about the lack of preparation in sales teams. So it’s a huge competitive advantage to be able train your salespeople to build positive relationships with customers.

Video provides many benefits over traditional training methods, including the fact that it is customizable, scalable, cost-effective, accessible, and easily shareable.

A display of the technique of leadership development feedback.

A recent study from TechSmith took a close look at video viewing preferences and found that 60 percent of respondents prefer to watch videos no longer than six minutes—demonstrating how quickly viewers can lose interest.

This organizational training competition between business lanes throughout mortgage lender United Shore aimed to double the amount of Continuous Improvement training team members received in their areas over a 60-day period.

Randstad found that 82 percent of job seekers believe the ideal recruiter interaction is a mix of innovative technology and personal, human interaction. The majority of candidates are receptive to interacting with a chatbot.

A model of styles of thinking and deciding that describes four essentials that teams need.

As performance management evolves, organizations must collect as much data as possible to see if the changes they are making work or if further adjustments and training are needed.