Online Articles

Employers struggle to establish, measure, and develop competencies and skills for their employees.

Cultivating a strong sense of business etiquette will help you foster excellent relationships with your coworkers and also will enable you to network easily and successfully.

That’s what the owner told me regarding his staff, after he’d seen me conducting a meeting with some project managers. I kept waiting for the punchline...but there was none. He was serious.

The New Leader Development program is a six-week intensive course filled with 25 hours of instructor-led, hands-on training covering 12 different topics, from time management to retention.

For the purpose of this article, technical skills are defined as the abilities and knowledge needed to perform specific tasks, while soft skills are the personal attributes that enable one to interact effectively and harmoniously with other people.

Leaders are bombarded by problems every day. A focus on what is working pulls them out of that mind-set of problem—and deficit-based thinking to begin to see what is right and what is good inside a team or an organization.

Executive presence is sometimes hard to define, but the result is instilling in others the understanding and acceptance that you are in charge, to be followed and respected.

Across different digital transformation use cases are the same adoption mistakes that hinder organizations’ full realization of digital transformation’s potential, including: not focusing on adoption past the critical first three to five months; not planning for project fatigue; or failing to train users when they need it most—in application.

Is it time for Behavioral Biometric Measures (BBMs) use across Learning and Development domains?

The Road to 30 Program aimed to reduce the overall onboarding time for new hire representatives to reach full production performance for key performance indicators from 120 days post-training to 30 days post-training across 23 Consumer contact centers.