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Freedom is the key word. People flourish where there is freedom to shape one’s own destiny and learning, and language is no exception.

The eight-week blended training program consists of 120 learning modules that can be customized based on each of 18 Client Services roles. The modular structure gives each department the flexibility to pick and choose which sessions are applicable to its associates and “fuse” their learning journey.

More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you October’s top three business books recommended to our readers.

We need to be proactive managers and give our team members the space to make the right decisions. The goal is for them to be independent and grow their skills.

Being nice is rare in service interactions and, therefore, is a secret weapon.

Superstar Managers’ enviable talents in networking, innovation, and winning deals permit them to operate largely unchecked. Their successes are celebrated at the same time that questionable—or downright unethical—business practices are overlooked, downplayed, and even rationalized by senior management.

Having an in-person element for tech training programs allows employees to hone myriad soft skills, such as creativity, problem solving, and communication, while also learning to code.

A three-day curriculum for Navient call center “Transfer Agents” includes reference materials, observation, and hands-on experience.

Teach everyone the essential meeting skills that help them safely navigate your calendars and conference rooms. Then, train every manager and leader in the meeting processes that will improve their team’s performance.

Effective professional development is closely tied to increased employee motivation.