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When a manager is weighing the option of terminating an employee due to disciplinary issues or work performance, he or she must lay the groundwork well in advance to ensure the termination is done properly and is well documented.

During their first two weeks on the job, new general managers are partnered with a field training manager, who conducts in-person facilitated training at a certified training hotel.

A SharePoint learning management system offers diverse training content types (video, audio, graphics) and rich collaboration and gamification features that can make compliance training more entertaining for employees and automate creating and managing learning materials.

Storytelling puts all of us in the position to know our work more deeply and intimately through a story. Meanwhile, stories themselves work all kinds of magic on communication, from delivering emotional relevance to bringing data to life to transferring knowledge in an engaging and memorable way.

The 5% Solution shows managers how investing just 5% of each regularly scheduled performance management conference fulfills their responsibilities of stewardship of their vital human resources.

Overcoming the “forgetting curve” to enable sales rep retention and application of knowledge and skills.

Nowadays, I am fascinated by organizational lessons and how they might apply to my worklife. Theo Epstein’s expert helming of the Chicago Cubs offers myriad lessons for study and inspiration.

Aining to enhance employees’ sales capabilities, the Client Centered Solutions (CCS) model establishes expectations, common language, skills, and behaviors across all sales roles and segments.

The best way to overcome the challenges of mLearning is to take every opportunity to explore its potential in training. That means integrating with more traditional classroom and desktop models, and setting expectations that individuals will spend time with content outside the workplace setting.

Remember the acronym FAST—frequent, accurate, specific, and timely. Add it to the core competency of coaching—feedback—and you get a simple model that is easy to learn and easy to teach to other managers: FAST Feedback.