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There are training roadmaps for each of the nine Truck Rental positions. Modules may include an online reading, assignments, observations, videos, field trips, job aids, resources, manager meetings, and tests.

A recent study shows that companies that had the confidence to allocate more than 50 percent of their sales force training budget to sales managers generated significantly more revenue than companies spending less. The differential was as much as 15 percent.

Being confident in front of the camera takes practice, just as it does to be behind the camera. Try to have fun and be authentic.

Some things to consider that can help make e-learning more engaging and effective.

When leaders proactively set values ground rules and hold everyone accountable for aligned behavior, trust and respect increase. That leads to higher engagement, improved customer service, and better results.

Just as you can’t get much use from a wrench if you don’t have the right parts, you can’t use People Analytics for talent alignment if you don’t have good data.

Only 35 percent of organizations said their performance development process is aligned with their organization’s business objectives, according to Brandon Hall Group’s HCM Outlook 2018 Study.

If you are feeling attacked or experiencing conflict over a digital platform, step away from the screen. The immediacy of digital communication can lead to reactive responses instead of allowing us to pause and consider context before responding.

Crown Resorts Australia dramatically modified its customer service training by implementing “drip-feed” training that is short, punchy, and emphasizes just one aspect of customer service at a time.

Teams that feel their employer truly has their back are more likely to be inspired to do great work and generally be more motivated. It’s critical for CEOs to establish and maintain a high level of support.