August 2018’s Top Reads
More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you August’s top three business books recommended to our readers.
5 Things Your Buyers Won’t Tell You When You Lose
Many top salespeople are unconsciously competent in that selling is intuitive for them. So calls flow without giving thought to the skills being applied. If and when top sellers accept management positions, they often struggle because they can’t teach things that come naturally to them.
Successful Customer Service: A Secret or Back to the Roots?
Despite all of our technological advancements, everyone still looks for that human connection.
Becoming a Better Interviewer: Why That “First Impression” Can Be a Danger
3 key ways in which managers can become better interviewers by reserving judgment and avoiding quick hiring decisions.
How to Optimize 1:1 Meetings for Performance and Development
Let’s get talking—the true strength of one-on-one meetings.
The Future of Employee Training Is Hybrid Learning
The hybrid classroom looks much like a typical classroom, except the last row of the room comprises remote attendees who appear as videoconferencing squares on large monitors. These participants can see, hear, and interact with both the instructor and in-class peers.
Training Top 125 Best Practice: Mastercard’s Anti-Corruption Investigation Docudrama
The company’s Global Talent and Development (GTD) and Anti-Corruption Investigation (ACI) teams released a film that recreates the story of Richard Bistrong—now chief executive of an anti-bribery consulting firm, who previously went to jail for violating U.S. anti-bribery and UK trade laws—and is interlaced with messages from Mastercard about its anti-bribery compliance best practices.
How Meaning at Work Defines a Good Life
When work is a place of shared meaning, employees invest in seeing something great come to fruition. Contribution is no longer about being “on the clock”—it’s about focusing on what matters.
Workplace Sexual Harassment: Anomaly or Epidemic?
Between 2010 and 2016, the Equal Employment Opportunity Commission (EEOC) received more than 28,000 harassment charges and companies paid $125 million in sexual harassment penalties.
Managing the Complexity of Modern Learning Technology
Instead of finding a solution and forcing it upon learners, use a blend of technologies to create experiences to meet the needs of the business and the learners.