How to Have Difficult Conversations
If the reason you avoid difficult conversations is that you think you’re not being nice, think again. You’re like a surgeon. In every surgery, there is some pain involved, but it’s good pain; it’s pain that helps and heals, not pain that damages.
Training Top 125 Best Practice: Haskell’s Group-Specific Program for Management Development (PMD)
L&D leveraged the skills, knowledge, and experiences of a team of talented professionals to create a “best of the best” subject matter expert (SME) team to instruct Haskell Consumer & Packaged Goods (CPG) employees on the company’s overall structure, operations, resources, and capabilities.
Unconscious Bias: Some Lessons Learned
Let participants discover unconscious bias for themselves. Telling participants about unconscious bias is often counterproductive. A phased experiential approach is best.
Do You Hear What I Hear?
Strong communicators take responsibility to get their point across: If the other person does not understand you, it reflects your inability to communicate rather than his or her inability to comprehend.
Lack of Leadership
It’s ironic to promote someone from an individual contributor role—based on his or her success in that role—to a management or leadership role: The very things that made that person successful as an individual contributor may be the traits that work against him or her as a manager or leader.
Do You Want to Remain Professionally Relevant in the Digital World?
Timely realization of the changing professional landscape due to disruptive innovation and the level of corresponding astute adaptability becomes the core determining factor in realizing the scale of career progression, career stagnation, or career obsolescence for diligent professionals in the foreseeable future.
The Power of Ownership
Just as I owe it to myself to own my words, my actions, and my results, I make the decision to own my customer’s issues and to teach, train, and coach to that skill set.
Training Top 125 Best Practice: Finish Strong at Gilbane Building Company
The new instructor-led course, “Finish Strong: Planning and Executing Strategies for Project Success,” was developed to address and bridge the identified performance gaps of communication, partnering skills, and construction management planning and problem-solving skills.
Training magazine Ranks 2018 Training Top 125 Organizations
Training magazine recognized the 2018 Training Top 125 winners with crystal awards and revealed their rankings during a black-tie gala held last night during the Training 2018 Conference & Expo at the Georgia World Congress Center in Atlanta, GA.
5 Critical Ways to Become a Sales Superstar
The key to becoming a superstar is to understand that sales are relationships. They’re a commitment between the salesperson and the customer, and just like any other valuable relationship, it’s formed through trust and energy and effort.