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We started as a team of eight people, then suddenly the company had 50 people on- and off-site to manage. The team grew so fast the managers had no idea how to manage them.

Well-run brainstorming sessions can help teams solve the toughest challenges and achieve creative breakthroughs. Leverage these six tips to unlock the power of different thinking styles, inspire innovation, and grow your business.

By taking a close look at where your current customer service strategy succeeds, you can set benchmarks for your live chat representatives and communicate future goals on a periodic basis.

The next generation comes with eyes glued to screens. Better to meet them where they are, with mobile learning technology that features video and collaborative features.

Week one is designed to ensure employees hear from various internal subject matter experts, receive rich content/information, and experience practical interaction.

A recent survey finds that the demand for training content is rising, but the pace of updating the format for that content in order to best drive business is lagging behind.

Measuring the ROI of your training programs can help keep ramp-up times low and allow organizations to react to any trends indicating that trainees either are leaving their role quickly or not ever actually starting full-time employment.

Participants who attend management seminars should let their team know they will be trying out new behaviors and ask for their feedback. Doing that takes away all the suspense of whether their team will wonder what’s going on.

What we really want to accomplish is self­motivation. When people do things for their own reasons and not yours, that becomes lasting motivation.