Make It Easy for Customers and Employees—Regardless of Channel or Platform
When you make it hard for customers to work with you, they leave. When you make it hard for employees, they take shortcuts—and customers leave.
How to Develop Truly Blended Learning
Brandon Hall Group’s Learning-Performance Convergence Model makes companies look at all their learning—even formal learning—through an agile lens.
Creating Meaningful Learning and Performance Improvement in Twitter Time
Twitterization causes micro-fragmentation of work and development, stripping meaning, and, therefore motivation, from both.
Training Top 125 Best Practice: Postgraduate Certificate in Clinical Trial Management at PAREXEL INTERNATIONAL...
Within the six months of lectures/seminars/training and a three-month practical working assignment, participants perform role-plays, independent research, and task-based learning activities.
Will We Fly Blind into the Future of Work?
The world needs “an integrated information strategy” to respond to dramatic shifts in technology and labor markets. One key element of this strategy would be a public-private collaboration to develop new tools for measuring and monitoring technology, jobs, and skills.
Writing to Teach: How to Harness the Power of Text in Online Courses
A quick 5-step primer that clarifies the aspects of writing most critical to online learning.
A Balanced Score Card Approach to Measurable Learning Interventions
This approach has four perspectives: learning and growth, internal processes, customer, and financial.
Leading to Higher Performance
Enhancing the relationship and communication between managers and employees is fundamental in improving teams’ performance.
Onboarding and Collaboration with the Content in the Cloud
Transitioning onboarding and collaboration from the physical form to the digital leads to a reduction in cost, an increase in company knowledge, and instantaneous accessibility.
Creating Positive, High-Performance Cultures
Understanding and accepting the indisputable evidence showing how emotions influence performance is the prerequisite step to creating positive, high-performance cultures.