How Your LMS Can Drive Culture: The Case of Einstein Noah and Caribou Coffee
An important question for businesses and organizations facing growth and change is to ask how a learning management system (LMS) can help adapt to and navigate those changes while maintaining the core culture that was foundational for success.
Training Top 125 Best Practice: Pacific Gas & Electric Company’s PowerPathway
PowerPathway is a collaboration between local colleges, the public workforce development system, and unions to enlarge the talent pool of qualified candidates for entry-level opportunities.
How to Improve Retention Rates by Creating a Culture of Care
During the last three years, FirstLight Home Care has seen less than 20 percent turnover of home health-care workers well below the industry standards. Its solution? Take the time to hire right, offer better working conditions, make employees feel valued, pay them a fair wage, and create a “Culture of Care.”
THINK: A Scientific Breakthrough in Job Descriptions and Performance Improvement
A seven-step job description system that is identical for every level job, from top to bottom.
Defining Success
Living a successful life is not dependent on the financial wealth you create. You can transform each day of your life into a success story by rewiring your brain, thinking beyond profits, and living here now.
Looking in the Wrong Direction
One of the fundamental keys to success in life, however, is personal responsibility. It is the realization that life provides no guarantees—only opportunities.
Artificial Intelligence, Personality, and HR
An artificial intelligence tool that analyzes text written by individuals whose personality you are interested in may prove useful, but we should not get carried away. No one tool should guide our decisions in recruiting, developing, and retaining employees.
Training Top 125 Best Practice: AfniPRIDE Bench Strength Program
This multi-tiered program prepares contact center agents to become first-line supervisors (known as coaches) and focuses on leadership competencies including communication, building relationships, coaching, critical thinking, and business acumen.
The Leadership Context
It is a subtle, but important, difference to distinguish between “How I can do more to get more?” vs. “How can I get more?”—“more” being a higher level of performance from employees. The key lies in understanding what the supervisor vs. employee is responsible for in achieving good performance.
Differences in Training Skilled-Trade Employees
In today’s technology-driven world, is it necessary to train skilled tradespeople in person or is it acceptable to train online or via live Webcast or prerecorded video?