EI (Emotional Intelligence) and Customer Service: Are They Linked?
Negative emotions usually tend to last longer than positive ones, so they have a deeper impact and a higher recall value. Here are some ways to ensure that negative emotions are mitigated in our professional and personal lives.
Top Spending Trends for Training, 2016-2017
The classroom is still king in terms of spending for training, despite ever-increasing options that are seen as more effective, according to Brandon Hall Group’s 2016 Training Benchmarking Study.
Find Your Peaceful Core
To achieve anything of substance, you have to reach a point where you carry a sense of peace at your center, regardless of whatever craziness is going on around you.
Training Top 125 Best Practice: ASCENT at Tata Consultancy Services Limited
ASCENT—“The Foundation for Your Leadership Journey” program was initiated to equip first-time managers (or those aspiring to the role) to deliver better business results, transformative leadership, and trusted partnership for success.
Maintaining Your Investment: How to Keep Rising Stars
It is in companies’ best interest to make sure they are engaging and cultivating talented executives, such as directors and senior managers, with training, work/life balance and the right kind of communication.
A Serving Leader’s Ego
The Serving Leader handles his or her own ego because the best results come from genuine teamwork. The leader turns the pyramid onto its head in order to serve others.
From Military Service to Data Analyst
How veterans are successfully applying their technological and leadership-based skill sets to serve as data analysts within some of the largest industries.
Trust Lessons from the “Love Lab”
Our days are full of “requests for connections,” both at home and at work. How we respond is a critical factor in creating a climate of trust.
Training Top 125 Best Practice: eWorkbooks at Mountain America Credit Union
Electronic workbooks (eWorkbooks) offer employees time and materials savings, plus embedded links, search function capability, and access to other learning sources.
ROL: Return on Learning Measurement Approaches
There are four metrics to measure ROL: financial performance, productivity, targeted skill development (TSD), and growth catalyst.