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A great customer service experience cannot be created merely by completing a checklist. You must realize that customer service is how the customer feels with each encounter with our associates.

In addition to the “Special 12” building blocks of customer service, video, social media, and gaming are incorporated into the customer service training at Wequassett Resort.

Reacting to conflicts often leaves us in the lurch. However, with time, patience, and practice, you instead can make responding or acting your primary method of dealing with tricky situations.

The key is keeping the focus on factors within the control of the individual.

The creation of a new segment of learners—the mobile, client-facing, sales and service staff on whom your customer relationships depend—demands a fundamental shift in the way training needs to be designed and delivered to these kinds of employees.

Establishing a strong corporate philanthropy program to attract and retain Millennials and strengthen an organization’s internal business strategies.

The key to a successful transition will be to understand the new requirements and develop a careful, thorough plan that ultimately will ensure consistent, high-quality products and services that meet customer and regulatory requirements.

The leadership training program is an eight-week cohort-based blended learning journey that combines a two-day in-person kickoff with seven weeks of online modules and action learning.

A mentally tough culture is built on trust, faith in the competence of others, effective and reliable leadership, high expectations, group solidarity, putting the team first, and finding intrinsic enjoyment in accomplishing the mission.