Stages of Leadership and Business Transformation
Without a mature, highly evolved, and fully functioning Leadership System, transformation efforts will not succeed.
Case Study: How Children’s Health Saved $6.3 Million Through Employee Engagement
The pediatric health-care system utilized Ideas at Work, an employee suggestion program that gives a voice to entire organizations through a Web-based platform that makes employee ideas easy to collect, review, implement, and reward.
Training Top 125 Best Practice: Aetna’s QUEST for Customer Service
Aetna’s QUEST (Quality Understanding Empathy Sensitivity Trust) certification program supports Aetna Medicare’s strategic goal of taking customer service to another level by providing a positive member experience with an advocate for their needs.
The Amazing, Simple, Overlooked Advantage
Immediate response is the idea is that you will respond to customers, prospective customers, and partners as quickly as you possibly can, or you will have a system or process in place that makes it happen automatically.
Teaching Self-Evaluation
If you can get employees in the habit of using self-evaluation tools to monitor their own performance—measuring their own concrete actions against clear measurable goals—you will put them on the path to continuous improvement.
Advice for Graduates Pursuing a Career in Talent Development
As training and development professionals, we play many different roles. We are consultants, designers, developers, project managers, coaches, technicians, advocates—sometimes all in one day.
Hit the Ground Leading: 4 Key Functions of Interim CEOs
An interim CEO is not the same as a CEO, though there are many intersecting skills. An interim executive parachutes in, takes charge, assuages fears and restores confidence, troubleshoots immediate to systemic problems, takes action, and plots direction—fast.
How to Foster Curiosity and Creativity in the Workplace
A recent survey revealed leaders often are ineffective at fostering creativity. Here’s how to create a workplace climate that encourages curiosity and rewards creativity.
Is Your Staff Motivated? And How?
Pay is important, but a job engages the whole person—it is a big chunk of their day and their life. On the scale of motivation, duty ranks highest, followed by personal conviction, personal gain, and money.
Training Top 125 Best Practice: Take 5 at MasterCard
Take 5 is a two-week management development program that invites managers to take a five-minute daily break to energize their minds with insightful tips and encouragement through micro-learning resources such as videos.