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A Center for Creative Leadership leadership gap analysis of 2,339 managers found the six key skill sets that are among the weakest for current leaders—inspiring commitment, leading employees, strategic planning, change management, employee development, and self-awareness—are the most important skills leaders will need for future organizational success.

Purpose inspires, provides a clear focus for the day, and gives the courage to transcend life’s greatest challenges.

A Proof of Proficiency is a document that is used by a store leader in validating an employee’s ability to speak knowledgeably to customers and demonstrate a recommendation that leads to a customer purchase.

According to Accenture, companies need to develop “more agile ways of working across ecosystems composed of looser, partner-based collaboration.”

To not get trapped in an endless cycle of activities that aren’t aligned to desired results, leaders have to know themselves and how they can bring the most value to their organization.

We need to change culture from “how we do things around here” to “how we do things right around here.” Here are three things that need to be in place to create positive learning cultures.

Pick-Up Artists tune into external stimulation quickly. They pick up the nuances of a language cue. They enjoy the back-and-forth of verbal banter. They are in tune with their internal prompts—thoughts, emotions, physical energy.

A great customer service experience cannot be created merely by completing a checklist. You must realize that customer service is how the customer feels with each encounter with our associates.

In addition to the “Special 12” building blocks of customer service, video, social media, and gaming are incorporated into the customer service training at Wequassett Resort.

Reacting to conflicts often leaves us in the lurch. However, with time, patience, and practice, you instead can make responding or acting your primary method of dealing with tricky situations.