Online Articles

February’s Top Reads

More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you February’s top three business books recommended to our readers.

Striving for Customer Service Excellence

Experienced leaders understand you don’t need to reinvent the wheel to succeed. However, they also understand that from time to time it’s imperative to reshape or even customize that wheel. Here’s how tips from industry’s best helped customize the service wheel at DirectBuy.

The Importance of Improving the Quality of Compliance Training

Fewer than half (48 percent) of 207 companies surveyed by Brandon Hall believe they are highly prepared for a compliance audit. This is a challenge because 77 percent of companies overall say they face some sort of external audit at least annually.

3 Business-Related Skills to Master Emotional Contagion

The future of firms and companies belongs to those who have undertaken a personal and group educational path designed to develop the most valuable sort of skills: self-control, self-awareness, and conflict-resolution skills.

The TED Talk “C” Principles

By keeping your talks conversational, concise, and compelling, welcoming coaching and feedback, and remaining the central messenger, you are well on your way to making an impact by connecting powerfully with your audience.

Leadership Development at Paychex

Leadership Evolution, a year-long development program for high-potential managers, leverages three one-week classroom learning experiences. In between, participants complete 20 activities that encompass education, exposure, and experience-based development focused on Paychex leadership competencies.

Cartoons and War Games: Forecasting the Future?

A potent formula consisting of the imagination-generating techniques of Hanna and Barbera combined with the disciplined planning of the military may be just what the doctor ordered as organizational leaders explore the future.

Mind Your Language

Instead of filling people up with knowledge, we need to talk about activating new behaviors—a participant-centered approach.

Productive Collaboration

It is helpful to consider that when you have disagreement and conflict, you also have alternatives. What’s often missing is the team’s skill in knowing how to deal with the conflict, how to deal with the options, how to deliberately and objectively discuss all the alternatives and then decide.

Training to Keep Your Workforce Competitive

Providing effective training shows your employees you are invested in them and their future. This will make your employees want to provide the best for the company, which will reap benefits for years to come.

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