The Playing Not to Lose Syndrome
Managers could innovate if they did not have their heads down, just trying to get through to the end of the day. Our jobs as leaders is to get people back in the game. Where they can play to win.
What Kind of Diversity Matters Most?
Culturally intelligent innovation begins with reflecting on and mapping the value differences that exist across your team.
Can We Build Better Informal Learners?
According to researchers at Harvard, we can approach our work from one of three stances: completion, performance, or development. The stance we take will affect how much we learn in any given situation.
Your Company’s Got Talent
Here is a meaningful commitment that can take your team to new level of exceptional performance: Make it a goal to learn something about each person that makes him or her special. Make it a priority to view every individual through a lens that focuses on his or her unique gifts and talents.
Training Top 125 Best Practice: Leader Candidate Training at CHG Healthcare Services
The company’s LEAP (Leader Evaluation & Assessment Program) combines 360-degree assessments, individualized coaching, topical courses, and participant experiences to help CHG qualify and improve the readiness of leadership candidates before they are promoted.
Digital Workplace Leadership: The Big Nine
A look at the kinds of leadership attributes needed in today’s influence- and technology-based workplace.
Work All the Time You Work
Many people think that because they are at work, they are actually working. But you are only working when you are starting and completing important tasks. You are only working when you are getting results your company wants and needs to generate revenues and create value.
Using People Analytics to Hire for Emerging Job Titles
Real-time, in-depth talent analytics enables organizations to hire or promote employees based on performance that is validated through job competencies, rather than through traits.
Manage the Stress, Then Lead the Crisis Response
Skipped meals, prolonged periods of insufficient sleep, and no down time can snowball to dull decision-making skills and endurance in a crisis.
Earning Customer Loyalty Through Service Recovery
Ask the customer what it will take to make things right and then do more—give them a “plus one.” Whatever you “should” be doing for your customer, add a little something extra.