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Old-school leadership is based on the beliefs that a leader must always be, or at least appear to be: distant, untouchable, revered, and an absolute authoritarian. If you are truly committed to developing a fiercely loyal workforce, come down off that pedestal and get to know your people.

Inadequate tech skills cause workers to lose two hours every day, translating into 500 lost hours per year, or about $10 million per 1,000 employees. Organizations need to offer focused, continuous training in these areas.

Focusing on the principles of Coaching and Communicating, Empathetic Communication, Self-Accountability, Service Recovery, and Setting Clear Expectations, the eight-hour Leadership Boot Camp aimed to help leaders feel more confident in themselves.

No one at a company should rest until customers are impressed…not just satisfied. That means training employees to go way above and beyond merchandise exchanges and money-back guarantees.

Digital and social media have changed everything; companies must adapt in how they train not just Millennials, but all employees.

Some 38 percent of companies are actively looking to replace their current learning management system (LMS) according to Brandon Hall Group research. Here are some critical calls to action to help organizations rethink their approach to learning technologies.

Our potential will only be realized when we focus every resource we have toward creating what we want for our lives. This is not Pollyannaish or self-deception; it is a bold declaration as to who is in charge.

SAP’s women’s leadership development program, LEAP, utilizes learning circles to foster collaboration and sharing of collective wisdom.

DaVita Healthcare Partners Inc.’s DaVita Kidney Care operating division revamped the onboarding process for new nurses and patient care technicians (PCTs), which reduced the onboarding time for a new teammate from 10 to eight weeks.