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Sixty-seven percent of employees report that more than half of the meetings they attend are of no value, according to a recent study. Apparently, we’ve cured many diseases, but not one for the common meeting.

When people become comfortable questioning and challenging assumptions about work, it often becomes clear that redesigning the work—doing it in a new way than was originally specified—is often the best option.

As you move your programs to the virtual classroom, start by making sure your instructional designers are virtually competent. Then, task your trainers with the following goal: facilitate virtual classroom learning experiences that meet or exceed the learning outcomes expected in a traditional face-to-face experience.

Host leadership is about building relationships—at work, in the community, in society, at home—to engage others. This engagement is the key ingredient that leads to increased performance and results.

Research shows that common characteristics of what makes a good boss include: My best boss listened. My best boss backed me up. My best boss respected me.

The more you know your customers and how each of their interactions with you is experienced, the better you can enhance their total experience to make it legendary.

A partnership with speech analytics company CallMiner has helped contact center provider Afni harness the power of big data, become more effective in coaching its agents, and identify opportunities for targeted training.

Quality is almost always harder to monitor and measure than productivity. Tracking quality requires regular auditing of work product, close attention to the details, and plenty of subjective judgment calls.

Getting clarity is the first practice of personal leadership. It allows you to connect to an inner source of inspiration that will call you forth and compel you to achieve a powerful new vision.