Top 125 Best Practice: Sonic Automotive’s Fixed Operations Manager Academy
In an effort to retain Sonic’s Service and Parts Leaders, the academy reinforces the importance of leadership and demonstrates to new leaders and high potentials how to apply leadership skills in their jobs.
Virtually There: Defining the Modern Learner Experience
The where and the when of learning can’t be decided independently. Learner needs drive both of these concepts. But they do need to be determined before the instructional techniques and learning technologies are identified.
Collaboration and the Logic Model
One useful tool, particularly for structured collaboration, is a Logic Model and the graphical Results Chain, a simple graphic mapping out of the intended pathway to intended results.
Activities for Virtual Staff Meetings
As organizations increasingly employ remote workers, successful managers must adjust work processes, both large and small, to ensure that remote employees feel connected. Here are three types of audio-based activities—along with examples, resources, and potential pitfalls—that can help.
Why Competitive Businesses Grow Their Own Financial Talent
It takes 30 to 33 weeks for an external recruit to transition into a senior financial position. Not to mention the cost of the recruitment process itself.
2 Customer Service Secrets
Lessons learned after 15 years of training customer service.
Novo Nordisk’s IdeaStream
In response to a rapid 2013 expansion, Novo Nordisk’s Clinical, Medical, and Regulatory Affairs (CMR) Leadership Team instituted IdeaStream to engage employees in the field and home office and to introduce innovations to create competitive advantage in a changing business environment.
Management Challenge #12: Measuring the Performance of “Creative’ Work”
How can you performance-manage “creativity”? How long should it take to come up with an idea? How do you measure whether or not the idea is good, very good, or excellent?
6 Tips for Making Difficult Conversations Easier
The challenge in learning to hold difficult conversations begins by learning to understand yourself. You must be willing to take a look at your thinking and feelings and examine them for accuracy.
What Part Can Emotional Intelligence Play in Leadership?
Understanding the needs of your followers and flexing to those needs plays a huge part in being an effective leader.