Having the Right People to Deliver the Right Customer Service Culture
To build the right customer service culture—one that has the customer advocating for your business—you must make sure you have the right person in place and that you have given him or her the tools to be successful.
Just4Me Training at CareSource
CareSource University (CSU) developed a three-pronged training plan to address the need for wide-reaching communication in support of CareSource’s launch of its private insurance product, Just4Me, on the Health Insurance Marketplace. As a result, CareSource enrolled 29,800 members and captured 26 percent of the Ohio market share.
Management Challenge #9: When You Have an Employee Who Needs to Increase Productivity
Faster is not always better. Some people work slowly because they are trying to be very, very careful. That commitment to quality should be encouraged. The challenge is coaching the very careful employee to maintain quality, but also work on speed.
How Committed Is Your Team?
Far too many CEOs are blind to commitment problems in their organizations. Many leaders who sense morale problems often avoid them, worried that they reflect poorly on their leadership. But it doesn’t have to be this way. Here are four steps that can empower leaders to address commitment problems.
What Every Manager Can Learn From a Party Planner
Entering an organization is like joining a party that has been going on without you for years. A considerate host plans ahead, finding ways to maximize people’s chances of interacting. Likewise, smart workplaces recognize that it is the responsibility of the “host” to establish subtle techniques for integrating coworkers from the moment of their arrival.
International Assignments and Job Rotations Are Key to Professional Development
Nothing quite compares to a complete cultural immersion for gaining an understanding of the complexities and nuances of another market.
WU Sales Excellence
As part of Western Union’s Sales Excellence program, the L&D team devised a gamified “learn to earn” initiative in which sales correlated with employee learnings were nominated to be recognized.
Lessons from the Sales Coach
The biggest mistake salespeople make is treating all customers like their needs are the same. Salespeople need to be trained to focus on what’s important to the customer,
not what’s important to them.
Leading to Work-Life Supports
One especially effective form of work-life support is flexible working options.
March’s Top Reads
More than 11,000 business books are published every year—an overwhelming choice for busy professionals. Therefore, in partnership with getAbstract, Training brings you March’s top three business books recommended to our readers.