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High performers add new dimensions to how smart customers see problems and solutions. That means the path to high performance needs to include educating salespeople about that role and the expertise needed to fulfill it.

Speakers aren’t superhuman; they have all the frailties that come with flesh. Don’t obsess over the possibilities, but always remain aware of what might happen so you can take the proper precautions—and respond appropriately and professionally if something does happen.

Think of yourself as an Olympic coach, and start looking at your top people as elite athletes. Provide them with opportunities to prove themselves—and for them to learn in the process. Give them feedback and celebrate their wins. And support them with a solid environment that gives them the tools to succeed.

With a combination of good intentions, clear direction, and early detection, any organization can begin the much needed and highly rewarding work of boosting engagement while transforming toxic employees into positive contributors.

Teams from Learning & Development and subidiary Gables Corporate Accommodations (GCA) partnered to develop a 60-minute virtual instructor-led program (VILT) to train both GCA and Gables sales associates on new standardized policies and the benefits of collaboration.

A look at customer service standards that can be simply structured for a manager/supervisor to easily present to staff. These “micro-educational sessions are two-minute uniform exercises everyone partakes in that remind and reinforce your company’s mission and vision.

While the current measures of Emotional Intelligence (EI) don’t seem to be able to predict leadership success very well, there is hope for it yet, especially in predicting specific elements of performance.

According to Gartner Research’s study, “The Justification of IT Training,” “companies spending less than 13 percent of their enterprise resource planning (ERP) project costs on training are three times more likely to fall short of their business and project goals than organizations spending 17 percent or more.”

We do live in a different world today, but we can’t just toss out all the “old rules.” In many ways, we need to revisit the “classics”—such as please and thank you—and amend them for our current lifestyle. Bumping up your professionalism while standards are on the decline will make you stand out from the crowd in the best way.

Interns are given the same four-week training as a new full-time Expense Analyst, effectively preparing them to help process the increased summer volume, as well as offset absences due to vacations. Some 30 percent of interns from the last three years subsequently have been hired as either full- or part-time employees.